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4 weeks fob off letter


mooboo
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Hi

 

I sent in my Prelim letter to the Abbey on Thurs 19th April and they replied pretty much immediatley stating that they are very sorry about my complaint and that they are making one member of the team responsible for investigating my claim and this could take 4 weeks. As i asked for a response to my letter within 14days can I do anything at the end of this week, or do I just need to wait for them to get their act together and send me the outcome of the investigation? I really want to get this moving. Also can I expect a go away letter in 4 weeks - has anybody else had this letter? I've being looking through other threads but cant find anything similar.

 

Thanks in advance.

MooBoo

Abbey National: Successfully received statements and microfishe copies of statements with no trouble and within time limit.

Abbey National: £3904.06 Claim begun, 1st claim letter sent.

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Thats a new one-making a member of staff responsible for your claim!!!

 

If every bank did this then they could solve the UK's unemplyment problem overnight.

 

You need to wait until your 14 days are up and then proceed to the next step-ignore rthe 4 weeks

PPMAN159

 

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Thanks PPMAN159

 

Should I acknowlege their first letter when I send the LBA or just ignore it?

MooBoo

Abbey National: Successfully received statements and microfishe copies of statements with no trouble and within time limit.

Abbey National: £3904.06 Claim begun, 1st claim letter sent.

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