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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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icefall v barclays **WON!!!**


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well done, top news, i hope everyone at the beginning of their journey can see this light at the end of the tunnel - you WILL get back what is rightly yours guys, have faith and stick to your timetable. come on!!!

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Yup - well done. :)

 

I could be wrong, but I believe that this may be the first Barclays claim settled after litigation has been commenced!!! :o

 

See the steps I took to get my bank charges back.

Spiceskull v HSBC.

Thank you Consumer Action Group.

Read my blog.

 

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Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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WTG Ice,

 

I'm just awaiting a change in my bank balance now, when I see it, I'll move it :)

 

Rebel

vs Barclays Bank plc - £1670+interest @ 8% + Costs Concluded 24th June 06 - 5% donation sent

vs Bank of Scotland - £2226.42+interest @ 8% + Costs SETTLED IN FULL 6th Aug INCLUDING 8% pre court.

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Well done, been following the case from the begining, you have great determination and have stood up for your rights.

 

thanks angelstar and everyone who has posted to congratulate, it took a long time, but I was determined to get the full amount I think!

 

EDIT There were lots of times when I felt like giving up though... glad I didn't

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Hi Rebel, I did not try that approach, sounds good too. As I posted a letter to them Monday, I will wait to hear from them, I will give Keith Jeramiah a call Wed (day off from work), if I have not heard anything by then.

 

I don't know if I will end up in court, since not many people have, I still think its unlikely, but will wait and see...

 

 

Icefall, nice result ;) . I wonder if you would mind enlightening everyone as to what was contained in your final letter/telephone conversation to Keith Jeremiah? Whatever it was, I sure would like to know, it obviously had the desired effect.

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Brilliant news...

 

I didn't get a hearing date in the end, but I too got a letter offering full settlement but with a confidentiality clause - which I have crossed out and signed the agreement, so just waiting for my cash before I notify the court that the claim is closed. Yippee for us!

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Guest Mumofthreeboys

Really, really well done :D

 

I'm just about to send my AQ and this has certainly made me feel better :)

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Well done you!

 

I'm sure this is just the tip of the iceberg (ouch!)

 

Let the games begin!

If ever you are going to regret something regret doing it don't regret not doing it.

 

Barclays : £2740 lba on its way

Halifax: £1270 first request on its way

GM (HFC): £1950 + interest first request on its way

Barclaycard me: - awaiting statements

Barclaycard him: - awaiting statements

Citicard: awaiting statements

Money? It's a gas!

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Icefall, nice result ;) . I wonder if you would mind enlightening everyone as to what was contained in your final letter/telephone conversation to Keith Jeremiah? Whatever it was, I sure would like to know, it obviously had the desired effect.

 

Content of letter is in post 89 above, I telephoned him that day, but he was in meetings all day, left a message asking if he had received my letter, he phoned me at 7pm, said he had received my letter and had posted a reply to me 2 days before, and would wait to hear my reply, I said thanks and hung up. V short conversation! I was so surprised to hear from him after 5pm I was not prepared so just said the above, and did not go into anything.

 

Letter arrived the next day! So as it was already posted when he called me back, the contents of telephone conversation was not responsible, I think it was the fact that my hearing date is on 26 July, and they make an offer just before the hearing date as although they drag it out as long as poss they do not actually want it to go to court, very few people have actually been to court as far as I know.

 

Don't know if anyone has any numbers as to how many people have actually got as far as court? Would be interesting to see, I would think its on this site somewhere, but I don't know where.

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Nice one icefall, gives me the inspiration to go all the way. Tell me something, have they closed your account or can you continue to bank with them.

 

Once again well done mate....

 

Sean:) :)

Sean28

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they have not closed my account, but as far as I can tell from reading around this forum, it can take a few months after receiving the charges back for them to close the account, and sometimes they don't close it all. If they do I will update.

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Well done Icefall - I love it when a plan comes together!

 

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Barclays - Total charges = £1285. LBA sent - 5 days to comply.

Barclaycard - Total charges = £516. LBA sent - 5 days to comply.

Co-operative Bank - Settled in full - £202.50 received 7 July 2006.

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