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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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abbey really are shABBEY

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Hi all


I closed my account with Abbey almost 2 years ago and am claiming from them as i they charged me for going overdrawn on numerous occasions


Phoned Abbey to request statements (thought i would try as it has worked with few others) Was told go to branch they will give them to you - as long as i take in £10


Went into Branch asked for statements (with my £10 and old account statment) was told they never request statments in branch would have to do it via telephone - and could use the free phone in the branch


used the free phone in branch and they told me to request in branch!!!!!!!!!!!!


Asked in Branch again - and was told to write, enclose money and bring letter into branch


(Wated my Lunch break - so much for my shortcut)


Sent for statements on 2/03/2007


Recieved a letter 02/03/2007 saying sorry i had to complain they are dealing with it will hear in 4 weeks blah blah blah


Recieved a second letter 28/03/2007 - saying they need to have my new address confirmed as it is different to the one they hold for the account and please could i go into a branch to confirm and take this letter with some id and they could request for the statements!!!!!!!!!!!! (even though the branch said they cant)? anyway thought this was strange as they have sent me statements to my current address but done as i told


So on another lunch break went into Abbey the woman looked like i was mad and said - we have your current address as your registered address for this account - not sure what the letter is talking about, plus we cannot order statements for closed accounts in store. (lord) she suggested i called the number on the letter


So i did


They said - yes we do have that address as your registered address (what the hell was that letter about then)? and we will send your statements within 40 of the letter


is this right as my letter is dated 2/03/2007 and they sent me an acknowlegement of my complaint on 08/03/2003, just wanted to check my dates as 40 days is nearly up if im going from 02/03/2007




sorry so long just thought i tell the story - any help would be appriciated

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I hope you feel better now you've got that out of your system. Don't worry, that was just a couple of the many examples of Abbey time wasting, some one has called it 'left hand right hand' (which means their left hand doesn't know what the right hand is doing)!


Have a read of some threads, I bet there's plenty of wasted lunch times noted and there are plenty of us that have experienced some of the delays!


At least you don't have to bank with them any more!


I think the 40 days is from when they receive the request. Anyway, I hope the statements arrive soon!

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