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abbey really are shABBEY


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Hi all


I closed my account with Abbey almost 2 years ago and am claiming from them as i they charged me for going overdrawn on numerous occasions


Phoned Abbey to request statements (thought i would try as it has worked with few others) Was told go to branch they will give them to you - as long as i take in £10


Went into Branch asked for statements (with my £10 and old account statment) was told they never request statments in branch would have to do it via telephone - and could use the free phone in the branch


used the free phone in branch and they told me to request in branch!!!!!!!!!!!!


Asked in Branch again - and was told to write, enclose money and bring letter into branch


(Wated my Lunch break - so much for my shortcut)


Sent for statements on 2/03/2007


Recieved a letter 02/03/2007 saying sorry i had to complain they are dealing with it will hear in 4 weeks blah blah blah


Recieved a second letter 28/03/2007 - saying they need to have my new address confirmed as it is different to the one they hold for the account and please could i go into a branch to confirm and take this letter with some id and they could request for the statements!!!!!!!!!!!! (even though the branch said they cant)? anyway thought this was strange as they have sent me statements to my current address but done as i told


So on another lunch break went into Abbey the woman looked like i was mad and said - we have your current address as your registered address for this account - not sure what the letter is talking about, plus we cannot order statements for closed accounts in store. (lord) she suggested i called the number on the letter


So i did


They said - yes we do have that address as your registered address (what the hell was that letter about then)? and we will send your statements within 40 of the letter


is this right as my letter is dated 2/03/2007 and they sent me an acknowlegement of my complaint on 08/03/2003, just wanted to check my dates as 40 days is nearly up if im going from 02/03/2007




sorry so long just thought i tell the story - any help would be appriciated

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I hope you feel better now you've got that out of your system. Don't worry, that was just a couple of the many examples of Abbey time wasting, some one has called it 'left hand right hand' (which means their left hand doesn't know what the right hand is doing)!


Have a read of some threads, I bet there's plenty of wasted lunch times noted and there are plenty of us that have experienced some of the delays!


At least you don't have to bank with them any more!


I think the 40 days is from when they receive the request. Anyway, I hope the statements arrive soon!

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