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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BomBom vs LloydsTSB


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Hi all, have been signed up for a while but finally pulled my finger out and have started to sort this out.

 

I received my statements for both accounts today going back to September 2001. Their letter mentioned that any further required digging into their archived data and take longer.

 

I am applying for all my charges plus statutory interest on both accounts

 

What i would like to know is can i do these separatly or should i combine them into one claim? Ideally, i would prefer to keep them separate but some advice on this would be great.

 

I also spoke to a Lloyds representative on the telephone and when I mentioned that I was intending to reclaim my charges, she informed me that the current turnaround time for dealing with a claim was 28 days. I mentioned that i was under the impression that they had to respond within 14, to which she said that an acknowlegement would be sent within 14 days and a decision regarding my claim would be sent with in 28 days.

 

Anyone have any thoughts on that?

 

In total, im claiming about £2600 back

 

Feel free to leave comments and thoughts

 

Cheers

 

BomBom

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OK, thanks guys. Have decided to do them separately as the one account was closed a year ago whilst the other is still live and still occasionally incurs charges.

 

One question, forgive me if I sound like a dunce here, I have applied Statutory rate of interest, im guessing its 8% from a calculator on Martin Lewis Moneysaving website. Would I have to update those totals each letter as i'm correct in assuming that the rate of interest increases daily, albeit in a small amount?

 

TIA

 

Bombom

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OK, thx Mum.

 

So here is where I am at. I have drafted a prelim letter to Lloyds regarding one account. Should I include a schedule of charges with this prelim letter or just send it without? I will copy and paste the letter on here later on for your perusal and comments.

 

The second account is still live and has £90 due on may 1 and £195 on June 1 so i am hanging until they are gone before sending that letter

 

Cheers

 

Bom

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Good Luck with your claim and remember

'The beginning is a means to an end'

It may take a while, but we all get there eventually

:D

If I have been helpful, PLEASE click the scales

 

 

You may receive differing advice as people have had different experiences. Please use your own judgement in deciding whose advice to take. If in doubt seek advice from a qualified insured professional. Any advice I offer is done so informally, without prejudice & without liability.

 

 

I WON !!!!

 

 

HERE WE GO AGAIN .... BRING IT ON

 

:D

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Thanks Curlychic, am under no illusions as to the potential timescale, after all, this is Lloyds we are dealing with, they are not the greatest with communication when things are rosy with the account!

 

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