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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

 

Is there a template letter I can use to get the ball rolling. My wife has a Monument card which she has paid for a "payment break plan" for several years. They have cancelled the plan now but I would like to claim the money back as I don't think she ever agreed to it, I don't think she would have been able to claim anyway as she does Temp work.

Is there a letter I can send asking for proof of her agreement and that she was sold the plan correctly.. and requesting the money back?

 

Thanks

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Hi

 

Is there a template letter I can use to get the ball rolling. My wife has a Monument card which she has paid for a "payment break plan" for several years. They have cancelled the plan now but I would like to claim the money back as I don't think she ever agreed to it, I don't think she would have been able to claim anyway as she does Temp work.

Is there a letter I can send asking for proof of her agreement and that she was sold the plan correctly.. and requesting the money back?

 

Thanks

 

Hello,

 

This process is just like the bank charges. you have to get your information first. Therefore send a SAR under the Data Protection Act. It cost £10, but it is well worth the money. They should send the credit agreement and a list of all transactions, including written correspondence and telephone recordings. Make sure you add these things to your list.:-D

 

1. Data Protection Act, Subject Access Request letter - List of charges

 

It can take a while, they are allowed 40days to comply with your request. and some times they take longer than that.You need to be on their tail.:roll:

 

Good luck and if you need help ask

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Thanks I've got all the statements here.. is there a letter for the next step I can use asking for it back?

Hello

 

Sorry I misunderstood your question.

 

There are a couple of letters on this sticky

PPI - Some Notes for Claimants

 

There is also a few kicking about on the pi forum

 

Good luck

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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