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Hi all, i called my BoS telephone banking this morning and spoke to an advisor.

I asked her to send me all of my charge details for the past 6 years. She asked if i was wanting to apply for them to be refunded and of course i said yes. So she took down some details and apparently filled in a claim form over the phone and sent it off and told me they would have 14 days to make a decision. Has this happened to anyone else? what should i do, should i trust this or continue with the usual process?



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