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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Macca73 V Nationwide **I WON**


macca73
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Hi Macca.

 

Nationwide Building Society,

Head Office,

Nationwide House,

Pipers Way,

Swindon,

SN38 1NW.

Hope that helps.

 

Regards, Rooster.

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i agree

nationwide house

pipers way

swindon

sn38 1 nw

 

remember to send recorded delivery so then you can go on to royal mail web and see when and who signed for the delivery of your letter..

dont forget £10 payment if sending SAR

 

good luck getting whats rightfully yours

 

if i have been of any help please add to my reputation by clicking on middle icon bottom left.. thank you

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Hi

 

I sent my letter to Nationwide a while back, along with my statements detailing the fees I wanted refunded, but heard nothing. Yesterday, the 14 days was up and I posted them a Ntice of Action letter, again enclosing the statements and the amount I am wanting refunding (£915). Today I received a letter from Nationwide telling me that they are not going to pay me back anything. Is this normal?

 

The letter is also dated the 8th of March, which is some 7 days ago. Slightly odd, I thought.

 

Is this a normal stance that Nationwide takes until I complete and submit my N1?

 

Any help would be greatly appreciated

 

thanks

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Cheers Nick.

 

I have got my N1 form completed ready for action. I have also filled in the spreadsheet detailing all of my charges.

 

They've got till Tuesday 27th March to pay what's due.

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I still rec'd lettters saying know (3 in total now) since i filled with moneyclaim.

 

I spoke to them today and they stated the following

 

1, they will acknowledge your claim

2, it will then go in a queue to be added to there refund spreadshheet

3, then its basically a waiting game, when your claim gets to the top of the spreadsheet you get your money.

 

I got acknowledged 16 days ago and she said i will get paid withing the next week.

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  • 2 weeks later...

Hi

 

I am filling my claim tomorrow with MCol as I have followed the correct procedures and timeframes and have just had a 'no refund' letter.

 

However, I have completed the form on MCol as much as I can, and have used the text from the Particular of Claim thred on this website, changing where nesecary. However, when I click on the button to indicate that I wish to claim the Interest, it asks me to enter more text, which then takes me over the number of charcters. Do I have to put this in? As mentioned, in the particulars of claim text, I have indicated that I am claiming the 8% interest and also what that amount is.

 

Also, in the field that asks for the total amount being claimed, do I add together the bank charges, interest and the 8% interest charge? I'm pretty sure it is.

 

Any help would be greatly appreciated

 

thanks

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hi macca, and good luck i received my charges back after 3 weeks of filing mcol, hope you get yours soon x

PLEASE HELP OTHERS, WHEN YOU WIN YOUR CLAIM GIVE A LITTLE BACK

 

 

Nationwide **WON**- £3,880.00 14/03/07

 

Nationwide Claim 2 LBA sent 13/03/07

 

 

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Hi

 

I noticed in the MCol procedures that after the Ordr of Acknowledgement has been received by the claiment, a letter and copy of the bank charges are to be sent to Nationwide's solicitors.

 

Does anyone know who they are and what the address is?

 

Thanks

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One quick, hopefully easy question.

 

On my claim with Nationwide via MCOL I see that it has been acknowledged by them on the 26th March.

 

Would I now expect to receive something in the post from HMCS to this effect and if so will I need to do as above and send details to the solictors?

 

Thanks

PPMAN159

 

If this comment has helped please click on the scales.

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Hi All

 

Have been using all of the information and asistance on CAG to file m claim against Nationwide.

 

Today I received through my Notice of Acknowledgment from MCol, with Nationwide stating they intend to defend all the claim. Nothing unusual about that.

 

However, I am just about to send of my statement of charges sheet to Legal Complience at Nationwide, along with a covering letter, but my cla figures on my speadsheet are now different to what my original claim was on the 28th March. I think it's because the dat has moved on, and as I am claiming the 8%, it has increased my claim by a couple of pound.

 

Can someone tell what I need to do? Do I need to change the date on my PC to reflect the charges I claimed for when I initially submitted my claim?

 

Any help is appreciated.

 

thanks

 

Malc

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  • 3 weeks later...

Good News everyone....

 

I have this morning had £915 paid back into my account from Nationwide as a correction. YIPPEE!!! This is the amount of charges they have taken. The Court costs and Interest are yet to go in, but will keep checking throughout the day.

 

HUGE thanks to everone who has helped and assisted me throughout my claim and a donation will be made shortly to this great site, which I tell everyone about.

 

Just to make people aware, I filed my claim to MCol on the 28th March, was acknowledged on the 3rd April. I then sent an email to Mr Bacon this morning informing him that there were less than 7 days to go until further court action and attached my charges worksheet. An hour later...Bingo!!

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