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MattyH Vs. Smile (for the pricely sum of £20!)


MattyH
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I'm now about to embark on a claim for the grand total of £20!

 

Appreciated it isn't a massive amount, but it's mine and they're not having it!

 

This is the response I got from a nice message asking for my money back. (The poor grammar is theirs not mine!)

 

I can see that you run your account within the Terms and Conditions and you keep your account within it's overdraft limit. However, as there is no bank error, i cannot refund all of the charges you recently received.

 

Due to the way the account has been run and has been within the T&C's with no unpaid items, card misuse or overlimits sighted, i am willing to refund 50% of the charges which is the max i'm aloud to refund.

 

If you're happy with the offered refund, please reply to this secure message and i will action it for you. If you're not happy with the offered refund and want it all back, you will have to send in a letter to the complaints department requesting all of the charges back.

 

Thanks

 

Gaz

 

So.. Looks like I'm sending off a prelim!

 

Is this the smallest claim on the site???

 

P.S. I've also got another, much more worthwhile claim currently going on in the Nationwide thread!

 

Matt

Power tends to corrupt; absolute power corrupts absolutely - Lord Acton.

 

Advice offered by MattyH is without predjudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt. Please research any information I have offered, as I will not be held liable for any incorrect advice i've given you.

 

<--------- If my advice has helped, please tip my scales. 8)

 

For Further advice come into the Chat Room: http://www.consumeractiongroup.co.uk/forum/chat/flashchat.php

FAQ's : http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

Step By Step Instructions ; http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

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Guest Scarletrose

like you said matty its yours

 

i cant believe for the sake of £20 they are being so stubborn, have you tried calling them???

 

lol

 

hugs scarlet

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The offered me £10 back over the 'phone as well!

 

I politely declined and informed them I would be persuing for the whole amount.

Power tends to corrupt; absolute power corrupts absolutely - Lord Acton.

 

Advice offered by MattyH is without predjudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt. Please research any information I have offered, as I will not be held liable for any incorrect advice i've given you.

 

<--------- If my advice has helped, please tip my scales. 8)

 

For Further advice come into the Chat Room: http://www.consumeractiongroup.co.uk/forum/chat/flashchat.php

FAQ's : http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

Step By Step Instructions ; http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

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Guest ian cognito
Due to the way the account has been run and has been within the T&C's with no unpaid items, card misuse or overlimits sighted, i am willing to refund 50% of the charges which is the max i'm aloud to refund.

 

Any idea what the charges are actually for???

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A daily excess charge (£5), and a service charge (£15)

 

Matt

Power tends to corrupt; absolute power corrupts absolutely - Lord Acton.

 

Advice offered by MattyH is without predjudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt. Please research any information I have offered, as I will not be held liable for any incorrect advice i've given you.

 

<--------- If my advice has helped, please tip my scales. 8)

 

For Further advice come into the Chat Room: http://www.consumeractiongroup.co.uk/forum/chat/flashchat.php

FAQ's : http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

Step By Step Instructions ; http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

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