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Witchywarloc needs urgent help please


witchywarloc
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Where do I go from here?

 

Got a letter from S,C&M dated 5th April, arrived 12th,offering circa £5K in full and final settlement. Accepted this and sent it back recorded delivery and it was signed for on the 16th April.

 

Got home tonight and got a letter dated 12th April from the Customer Service Recovery Centre, with a paragraph that goes as follows

 

" Generally we don't agree to adjust any of these charges, but I can tell you on this occasion we are prepared to repay you £750 in full and final settlement of your claim. We will credit this amount to your account within 10 working days"

 

To be honest as part of the acceptance of the £5K we had to have an account reviw and saw on the screen we were getting a GOGW of £750 but this letter has thrown me.

 

Neither ammount has been credited to the account yet but wanted to know how we should proceed from here?

 

 

Anybody please?

If I have managed to help you in anyway then please click my scales

 

:eek::evil::-D

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Would help if you posted this on your current LTSB thread so that people could see the full story.

Done

 

can a moderator remove this thread please

If I have managed to help you in anyway then please click my scales

 

:eek::evil::-D

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