madasalorry Vs Natwest

[madasalorry]

Hi

 

Just signed up with the site, having read extensively and been motivated enough.

 

Progress

I have already written to my bank (about a month ago) requesting my 6 years worth of statements and they returned it asking for £5 fee - fair enough.

 

However, they say i have to post it back to some office in scotland. Having read the threads before me, am i able to just go to my branch and ask for them and pay the fee in person instead?

 

Can i now change a request in erson at the branch and ask for more than 6 years?

 

Also, where do i find a CCA request form or do i just write a request myself.

 

Any help gratefully received, really hope i can navigate a way through this thing - was almost ready to just give my case to one of those companies that do it all for you - but would prefer to DIY and feel better for the result (should it come)

[Guest NATTIE]

1) nope.

2) not where i work

3) CCA for what?

[madasalorry]

Thanks for the info/brevity Nattie

 

Wasnt sure about the CCA, thats why i asked

 

Will just send payment and await the statements. Will let you kno when that happens.

[hedgey06]

Good luck madasalorry!!!! Keep to the CAG process and you'll soon have your cash back! xx

[madasalorry]

Hi All

 

I sent in my Access Request 40 days ago and have not had anything back from the bank. What should my next step be regarding this claim?

[WendyB]

You could try ringing Borehamwood option 1 option 1 and reminding them that you are over the forty days. This is what i did and my statements appeared 2 days later.

 

Wendy

[madasalorry]

Thanks Wendy.

 

Three things came out of that call...

 

1) Rang Borehamwood and spoke to someone informing them i had waited over 40 days for the statements. They said they had not received the claim/the request was not visable on my file.

 

2) They then said they would order them for me now, and waive the fee (refused, see below) and i should have them in the next 14 days.

 

3) I then asked where original request and the £5 Postal order had gone to? They said they didnt know where it was and it could still be at the branch i handed the original request into (shepherd bush).

08/05

 

**Updated**

09/05

Went to branch, They assured me it [appl. & £5 P.O] would have been sent to the office. Enquired why there was no record of it on any file as having been received, guy acted dumb and gave me customer service number.

[madasalorry]

update

 

After waiting over 40 days and receiving nothing from natwest, i contacted the banking ombudsman yesterday to complain about Natwest ignoring me. The BO said they have taken on the case and would handle it form here.

 

The guy at B.O said he would apply for the charges to be refunded and the whole process would now be handled by them and i would not have to do anything else. He advised me to sit tight (upto 8 weeks) and wait for an offer from natwest to come through, then notify them as to what i planned to do about the offer.

 

This sounds bit too good to be true - has anyone else encountered this? Am i missing a trick by not doing it myself?

Is 8 Weeks too long a time to wait for this? (considering i started this in March)

 

Help/advice always gratefully received.

 

MAAL

[hedgey06]

Hi madasalorry - have you sent nat west one of these letters yet? (think it's the third template that you need at this stage) Data Protection Act - Non-Compliance - Template Letters This may get a response out of them!

 

Good luck - let us know how you get on. Hedgey xxx