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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank of Scotland - Advice please ongoing to court


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Hi,

 

Bank of Scotland (The friend we could do without)

 

After reading some of the threads about follow on claims for bank charges in the small claims courts being thrown out as incompetent, I had a chat with a lawyer and he said that my claim for £5700 plus interest would be considered as 'ordinary cause' in the Scottish court system.

 

He also said that the cost of taking this to court would be around £1500 plus V.A.T. To his credit he went some length to explain that it was not all sweetness and light and what could happen if the bank decided to put up a fight and won. I would be held liable for the banks court expenses as well as my own and at the end of the day I would not get a lot of change out of £6,500

 

I have just refused the bank of Scotland's opening offer of £3595 and, despite the risk, I am seriously considering taking this to court.

 

Because they have largely ignored my requests to provide me with all of my statements for the last 5 years, my lawyer suggested a process that is often used in such cases which involves claiming for a larger amount (£9,500) and this would force them to reveal the (true) lesser amount as part of their defence and in light of their revelations I would amend my claim accordingly.

 

My lawyer also made it very clear that backing out of the case, even before it got to court, would make me liable for the other party's costs incurred in the preparation of their defence. Which could still be a significant portion of the £6,500 figure I mentioned earlier.

 

Does anyone have an opinion on these comments or can they suggest a different course of action?

 

Cheers.

 

Big Grambo

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I think I might be inclined to use the Financial Ombudsman Service, which you can use once you have exhausted the banks complaints procedure.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I live in Scotland and took HBOS through the English system for £10000. so far they have paid out £5100 and are saying the rest is statute barred.

 

I used the head office address in Halifax for the papers.

 

So the choice is yours. English system or ICO

If I have helped click my scales....

 

Find my threads by clicking here

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If you are able to afford the massive lawyers fees I would go ahead and hit them for everything as I do not think you would lose. For me who is broke. I would go the summary cost route for £ 1500 then try again for another £ 1500 ( after the first case was won) and so on until I got what I was looking for. or after the first case go the FOS route. But I do like the idea of the big court. I still don't think the bank is about to let us know whu they charge £ 30 when it just costs them about £ 2.50 Any it will be interesting to learn how things go. Keep in touch:D

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I would go the summary cost route for £ 1500 then try again for another £ 1500 ( after the first case was won) and so on until I got what I was looking for.

 

The problem with that is that some Scottish courts are refusing to accept second and subsequent claims, so you may not be able to do that, and there’s a good chance others will follow, which is why I suggested the FOS route so it can all be done in one go. It only delays things further by going to court first and then claiming the rest afterwards.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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