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can you help....bank statements


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hi can anyone help me. isent off for my 6 years bank statements on the 12 of may with a cheque for 10 pounds, i still havent received them and my bank says they dont no anything about it they have no record of it.but........... the cheque for the bank charges has been taken from my account on the 11 of april so they must have gotten it what should i do next????????????

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Go back and say that as the cheque has been cashed they must have received something from yiu.

 

As aside was the letter sent snail mail or by recorded/special delivery?

PPMAN159

 

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If it was sent recorded then they must be able to trace the request.

 

As the cheque was cashed on the 11th I would say that this will be when the 40 days start from so they will have until round about the 22nd May to respond to you.

PPMAN159

 

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