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    • Thank you. If you look at the policy objectives outlined on page 3, I think that there is nothing there which indicates that a consumer is obliged to accept the Consumer Rights Act as an alternative to normal contractual remedies. The consumer rights act, in my view, operates to protect the consumer – and only the trader in a limited way in that it sets a time. For rejection of goods and receiving a complete refund. My understanding of the Act is that it works hand-in-hand with ordinary contract law and does not replace it. It simply clarifies certain remedies – but you can still avail yourself of all the normal remedies which exist in the common law of contract. If you bring a claim then frankly I don't see any point in particular referring to the 2015 Act. You have been supplied with a defective item – it amounts to a breach of warranty – especially because it is a non-fungible item and therefore it you are entitled to insist on damages to put you into the position that you would have been if the contract had been carried out correctly and without this breach. I don't see any difficulty in bringing this claim in a court, if necessary, as long as you have the quotations and the assessment of the dog that it does indeed have this dental problem. I've already said that when this dental problem became discernible is irrelevant in terms of an action against the breeder. It is relevant in terms of an action against Vets4Pets 
    • P.40/41 - C. Tier 2 Remedies – reduction in price or reject/refund C. Tier 2 Remedies – reduction in price or reject/refund   Again, I'm not an expert and just doing my best with the research I've done. Happy to be corrected / questioned.   Thanks
    • Could you please refer me to the correct page
    • @BankFodder Re the 'letter of claim' you're absolutely right, I'm sorry, that was a lazy question from me. I'm feeling the fatigue from the stress of this. I'll look it up.   In terms the comments I made about a replacement - I've read this document  (see link below) and it seemed to suggest that I'd need to prove that finding a suitable alternative would provide us with 'significant inconvenience', in order to legitimately refuse the refund. Happy to be corrected.   I know it's horrible to talk about replacements when thinking about living things, and as I said above we are keeping our puppy and committed to paying for the necessary treatment.   I was, however, trying to prove that a return and refund isn't an acceptable course of action for us. Hope this makes sense.   - https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/274834/bis-13-1360-consumer-rights-bill-supply-of-goods-impact-final.pdf  
    • Hi all, Can I quickly check something with yourselves. I've finally been able to pick up all the correspondence she's received and I have a question. There is no "Notification Of Default Fees Charged" letters. am I right in saying that where a Default Charge/Fee/Penalty has been applied they should also provide a notification of the this and not just have it on the statement?  
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angry cat

Angry Cat V Morgan Stanley **WON AT LONG BL**DY LAST!!!**

style="text-align:center;"> Please note that this topic has not had any new posts for the last 488 days.

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Bookworn? :lol:

 

Awww shuck, ma'am, 'twas nuttin'.... :razz:

 

Oh, ok, not nuttin', 'twas a bloody hard slog at times, and yes, I - lovingly - have wanted to smash the chamberpot over your head at times... But the result is all that matters now. :-D

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Thanks Guys!

 

However, I have not finished with Morgan Stanley yet, not by a long chalk!

 

 

:lol: they might even pay you on the first letter next time

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Hi Bookworm!

please can you add me (angry cat v morgan stanley) to the list of Litigation concluded cases as I have now withdrawn my money claim, I will then become another stat.

 

However, I will be starting a new thread re MS, sigh!!

 

love AC

ps I am so sorry to have missed the OFT rally:( however, my thoughts were with you all.

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What a RESULT!!!!! And default removed to!!! Yeah baby! :-D

 

 

Things are never quite what they seem to be!!!

 

MS have reinstated the Default on my account whilst being in Default of CCA 1974 S78(1) themselves.

 

Nice one MS.

 

My Saga continues here-

http://www.consumeractiongroup.co.uk/forum/general/82841-angry-cat-morgan-stanley.html#post740352

 

AC

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This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 488 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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