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J.Robson Vs Hsbc


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I went through my statements and worked out how much i could claim back.

Posted my letter 5/4/07. I have now received a response dated 11/4/07 saying

I am looking into the matters you have raised and will contact you with a full response as soon as i have completed my investigation

Do i wait ?? Is this all i need or do i push on and send the second letter saying i will go to court without a response in 14 days ??


Many thanks



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Guest ian cognito

This is just timewasting tactics, carry on and stick to your timetable, you will probably receive a reply which says their charges are lawful and you agreed to pay them when you opened the account, why they have to investigate this is beyond me because they have been sending the same reply to everyone!!!


Stick to your guns and good luck.

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you might even get a shiny leaflet in the post in the future, all about the ombudsman and how you can contact them if you feel hard done by!! as iancognito says..... stick to your guns and claim your money back. send of your lba 14 days after your last letter.


good luck

If i've been helpful in any way....then tip my scales over there!

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Its not even a very nice shiny leaflet, small and cheap, not what you would expect from the worlds local bank.


PD anagram time, what can you make from "the worlds local bank"


I might make that a thread



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  • 3 weeks later...

i can log in fine. Its when i go to submit then it says there is a technical issue. I have email customer support yesterday but heard nothing back .

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Oh, I see. Perhaps call them?

The Customer Help Desk can be contacted for support between 9:00am to 5:00pm, Monday to Friday on:

Tel : 0845-601 5935

Fax : 0845-601 5889

I don't know if the staff have any knowledge about the technical status of the website but they might be aware of the problems and how long it may take to fix.

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