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Hi pussyfoot...... what contact have you had with them to date???

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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Welcome to the forum.

 

Please take time to read the faq's

Please find your banks forum and start a thread;

(your user name) V (banks name)

use the template letters in order Stick to the timetable in there.

 

For instant live help please go to the chat room

 

Any advice given is purely based on personal experience and if in doubt you should seek further advice from a professional.

 

 

Useful for those claiming for the first time for a summary of steps.

At a glance guide to claiming.....

 

A-Z of useful links to this site.

Can't Find What You're Looking For? Here's A Complete A-z Index

 

A list of head office departments to send your requests to

list of places to send you correspondence to

 

Step by step instructions better safe than sorry!

Example Step-By-Step Instructions

 

Templates If it aint broke dont fix it!

http://www.consumeractiongroup.c o....lates-library/

 

Online claim or direct at court?

Getting MCOL Right

 

Finally good Luck.

jamesrap.

 

"The only thing that interferes with my learning is my education." Albert Einstein

 

"No-one can make you feel inferior without your consent" - E. Roosevelt

 

 

Don't lie, thieve, cheat or steal. The Government do not like the competition.

 

 

All advice is offered without prejudice.

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Hi Pussfoot,

 

As Hedgey said we would need some more details before commenting, and should it help I am sure there is a letter in the Templates folder advising them you want all contact in future to be in writing it might help.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/37006-harassment-telephone-response-letter.html

 

Hope it helps

 

BB

Any advise offered is my own opinion, and if in doubt, always seek clarification.

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