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polly versus abbey


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At the moment I am trying to Financial Ombudsman route in order to reclaim my charges of around £1700.

I received a complaints form from the Financial Ombudsman's office today.

They had taken my details over the phone and the form arrived with the details filled in..

On the section entitled "tell us what your complaint is about" it says "unhappy with the penalty charges on her account". I had never referred to them as penalty charges - I just called them charges.

I hope it is a good sign that the Ombudsman's people are calling them penalty charges!

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