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l*g*d vs Capital One


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Right, well I didn't think I'd be writing this, as I thought I'd got it sorted, but here's what's happened so far:


21st March - Sent original letter, outlining charges

29th March - Received offer letter of £8 per charge, decided to accept as I have another larger claim to go through with my bank

2nd April - Faxed acceptence letter (as there was no settlement form in bank's letter)

16th April - Phoned to ask if they had received my fax, but told they have no record of it, so sent another letter by 1st class post, enclosing a copy of the fax.

Today - Phoned again to check if they had received fax or letter, but no record of it!!


So I have sent off my lba, as I feel I have been perfectly reasonable and given them plenty of time to reply. What made me laugh today was the guy on the phone saying "I advise you to send another letter, as it can't happen twice" - er, hello? It HAS happened twice crazy!

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I'm GRRRRing on your behalf ... why let them off with £8? Pursue the lot if they're going to be like that.

'Fortune favours the brave.'








Any advice given is purely on the basis of my own views and opinions and offered in good faith.

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That's what fumed me so much! I can understand (ish!) them being evasive when they don't want to settle - but why when I've said I will? Aah well, it's a bigger claim now - all the better for me!

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