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wobbler v halifax a letter received !


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Hi everyone, just a bit of advice required please. I sent a SAR letter/cheque dated 22nd Feb and have recieved a standard "sorry you not happy....we have up to 8 weeks but aim for 4 weeks to deal with your complaint...blah blah" from halifax but have not yet received my statements!! What should i do please....I have already sent one letter saying please have my statements within 7 days..but instead of receiving the statements just got the standard "sorry U not happy letter as above"

thanks

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