Barclays Bank not supplying me with my statements HELP

[A. Tinker]

I sent the standard 1st letter to Barclays Bank on 01/3/07 asking for copy statements within 40 days. That was sent on 01/03/07, the 40 days was up on 09/04/07. I received on 12/03/07 a letter from Andrew Miskell saying:

 

"We refer to your letters of 1 March, which were passed to this department as we deal with request for information under the terms of the data protection act.

We will be sending you copy bank statements for the period requested in the next few weeks (without charge). Please be aware that starement information prior to 2000 is stored manually rather than on computer. Therefore, if your account was opened prior to this time, there may be an increase in the time required to collate the information you have requested. I apologise in advance should this delay be the cause of any inconvenience to you. Nevertheless we will supply you with the statements as requested within the statutory 40 day time period.

We do not maintain a list of charges on each customer's account. However, the charges information you have requested can be obtained from the copy statements.

As regards your mention of "manual intervention", the Act does not oblige the Bank to comment about internal policies and procedures. Furthermore, in the context of managing day to day transactions arising from out of order accounts, the Bank does not hold the information have requested in a form that woul dbe covered by the Act. Whilst aggregated information is retained for statisical purposes, this would not constitute "personal data" under the Act and therefore would not be covered by a request under s.7 of the Act.

As the Bank is providing the copy statements on a complimentary basis your payment is retruned herewith.

Andrew Miskell

Privacy & Barclays Data Protection"

 

-------------------------------------------------------------

 

I have a main account and account number 2, my main account was opened years and years ago. Account number 2 has been open for about 18 months. Hence the referring to 2 accounts.

 

PLEASE can someone advise me what to do now, I have seen on other threads that suggest sending a letter basically asking for the statements and threating court action but I would have to be prepared to go ahead with the court action which at this point I'm really not to sure about.

[dar£n]

SEND THEM A POLITE REMINDER ABOUT THE REQUEST AND THE 40 DAYS, IF THEY DONT COMPLY.................

 

sorry about the caps

[A. Tinker]

Due to working 2 jobs and not getting much time at home I have decided to pass this to a company to fight with Barclay's on my behalf, I still have not got my statements despite sending the 1st request letter on 01/03/07. I have seen companies advertised that do not charge to reclaim bank charges on your behalf. Can anyone offer any advice on these companies, are they trustworthy? And can anyone recommend a company they have used. All replies greatly appreciated.

[blazing-badger]

Please don't get a company to do this for you. It's really straightforward to do it for yourself and you will get to keep all of your money. No-win-no-fee companies will keep a percentage (typically 25%) when you win.

[dar£n]

They will take as much as 60% of your winnings.

 

Is it really worth it.

why not get someone from on here that is local to you to handle it for you.

 

cmon this is your money dont give it to a bloodsucking company.

[CAZKATJOE]

I can't believe you would consider giving this to a company to handle for you. I work really hard, I am a single parent and work full time, and I have managed it.

I have to admit, it is through the help from everyone on this site, they will take you through every stage, they will even give you templates of letters, so you just have to fill in your details, that is it. I admit it gets harder once you get to the court stage but it is something with everyones support on here i am sure you can do, why give money away.

Good luck, take a long hard think about it.

[dar£n]

I have seen companies advertised that do not charge to reclaim bank charges on your behalf.

They keep the interest.

[1159skunk]

I know a couple of people who have decided to use companies, and are already regretting it. My Brother is using one which he found in an email from smartfreestuff saying reclaim within 6 weeks, so he printed off the forms giving his consent and sent them off. A few weeks later he was asked to send £10.00 for the S.A.R which he did, even though i told him to do it himself or i'd do it for him. Well its now been 3 months and apart from the email/letter requesting £10.00 he has not heard anything. No copy statements, no copy of letters sent or received, not a peep.

 

This concerns me a lot as not only do they charge him 25% of the claim, but how would he ever know how much the claim was for? was any interest claimed? Will the money be paid to him? If not will he even see any of the money.

 

Anyone can open a Trading as Account so are these businesses even genuine to start with.

 

I would strongly recommend not using any so called company to claim for you when all they do is send exactly the same letters found on this site for free. I have also recommended my brother write to his bank withdrawing his consent for them to share his information with this "company" and also to Email/Write to this company to withdraw his consent.

[dar£n]

He could withdraw his custom under the grounds that he has heard nothing since instructing them to forward the SAR and as DPA states the 40 day deadline has well and truly passed, they are clearly not acting in his best interests.

Not only that, they should return the £10 for the requests if he banks with one of the ones that we know do not charge for the release of copy statments.

 

These people could be just like you and me, sat at home doing it form this site, how would you know, charging a fee for doing something that doesnt cost anything