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Hi, I asked Barclays for my bank statements, over the phone, letter and email. was told I would receive them within 10 days which was over a month ago!! Now I have received a letter saying they will pay me £820 as a "goodwill gesture" if I dont persue the claim. What should I do ? :confused:

ps, they never sent the statements

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if you haven't already, send them the proper SAR in the templates library of this site


Include a cheque for £10 as this is the maximum fee they can charge for SAR's, though more than likely they will return it to you saying they will supply statements free of charge. The point being you have then followed the correct procedure

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