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after reading these forums i got all my statements after a phone call,they charged me £5 and i got them within 2 weeks.i sent the first letter with a list of all charges and got a letter from them today thanking me for my complaint.it says they will respond within 4 weeks.i will tell more as it happens

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Hi Ratty.

Spend a few days reading the FAQs and the step by step guide in the library section. That will answer most of your initial questions.

Don't let them try to impose their timetable on to you. Stick to your own timetable. It's your foot on the accelerator....you decide on the speed.


Good luck.

Regards, Rooster.

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