x3 claims against Lloyds TSB

[su2402]

I have today finalised 3 letters to be sent tomorrow recorded delivery to LLoyds TSB.

 

3 letters because I had 2 accounts with them and also a credit card.

 

I have basically calculated what they owed me from the statements luckily I have kept since 1998 and have entered the data onto a spreadsheet and calculated the interest. I used a letter template from martins money tips as the wording is simplified and mentions claiming the interest the courts will award anyway (felt this might show that I will go to court if necessary)

 

anyway they have 14 days so i'll track the recorded delivery on the web and see when they acknowledge receipt and the clock starts ticking.

 

total amount claimed: £1668.50 not including interest.

 

Shall keep you posted on developments.

[nicsussex]

I would seiously advise against sending those letters, particularlly in a claim against LTSB. The template letter from here is more effective and does not suggest a compromise. LTSB will most probably make you issue a claim against them so you need to be clear in what you are setting out to them from the outset.

[su2402]

what do you mean about a compromise?

[nicsussex]

Compromise with the 'please pay now to avoid the interest charges' - they will ignore this.

[su2402]

I am writing to request that you repay all the default charges that have been applied to my account. I do not believe these charges reflect the true cost to Lloyds TSB.

 

The charges total £1299.00, plus as I believe I have been unlawfully deprived of the money I have calculated £539.13 interest at the statutory rate, the amount the court will award.

 

I therefore ask that you repay me the full amount of 1838.13. I have attached a full schedule of the charges and interest with this document.

 

I look forward for a full response to this letter within 14 days.

[su2402]

i have just posted one of my letters, I thought it 'read' o.k. am sure i just get standard letter from them anyway??

[su2402]

just thought otherwise i just ask for the minimum where actually i want the max from them. and might settle for the lower amount if they felt generous enough to offer a compromise?

[nicsussex]

Entirely up to you of course

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-2-letter-preliminary-approach.html

[nicsussex]

LTSB do not compromise you will have to drag them kicking and screaming to the court door - and then they will pay up!

[su2402]

did see that letter but thought you couldn't claim overdraft interest so was a bit confused why it was mentioned. I also thought perhaps short was sweet? ohhh i'm confused now

Su

[nicsussex]

No need to be confused - have a good read around here - in particulat the FAqs and the many posts in the Lloyds forum and you will then find that all will suddenly become apparent. Do not however rush into sending ill advised letters, you are after all threatening to sue a major financial institution. That said if you follow all the advice on here(and there is a lot of it) you will get your money back.

 

Good luck with your claim - keep us posted.

[remus]

hi su2402, just to say I started with martins money tips, and sent the initial letters from the site, he did make it sound very easy.

He also pointed me towards here which has been a god send.

As nic says this is serious, and you need to read as much as you can, and everyone here will guide you through it, you are not alone!

I have had LTSB put in a defence, my Allocation questonnaire has been submitted, and I am waiting to hear my court date.

They are in the wrong:mad:

 

So good luck with your claim, and keep us updated:)

[su2402]

3 letters sent today recorded delivery. I can access the data regarding when the recorded items were accepted by the addressee so shall keep a look out. and then 14 day count down starts :o)

[nicsussex]

14 days starts from the date of your letter in my book - the clock is now ticking - keep us posted.

[su2402]

eeeek guess it is just sinking in when you have handed letters over in post office and realise there's no turning back (not that I wanted to)

 

read somewhere that to be fair you should go from date letter received and recorded delivery offers tracking so you def know it gets their.

 

just the start of a long struggle with more letters and then court before they cough up from what I have read.

 

bought 2 scratch cards today and won £9 and sold caravan also for a good price so luck is looking up i think :o)

 

will keep you posted

[nicsussex]

read somewhere that to be fair you should go from date letter received

 

Could even be me that said that - but we are all entitled to change our opinions as we see how the banks change their tactics

[su2402]

does anyone know if you are treated different if the account is now closed that you are claiming off? obviously money can't be paid into this account etc. But on a plus point they can't close my account down as it already is.

Worst I have with Lloyds is a 10 year loan to basically prevent further charges and huge overdraft interest that I was paying. So changed overdraft into a loan instead.

[BARTY]

Hi

Should make no difference to your claim if your account is closed already.

Good luck, let us know how you get on.

Barty:)

[su2402]

read someone has a loan they are paying off (mine was basically turning a £4000 overdraft with overdraft interest of £60 a month into a loan over a long period to clear my 'debt' with this claim is there anything Lloyds can do apart from offset what I might win against what I owe?(btw I pay on time by direct debit for the loan and have not defaulted at all on this)

any advise appreciated am counting down my first 14 days at the moment.

[su2402]

sent off x3 letters (2 bank account and 1 credit card) asking for money back (based on statements I already had) and told them the 14 day wait and i waited :o)

 

just got x1 letter today

their reference complaint ( i just asked for what is rightfully mine!)

and they say the following:

I am writing to acknowledge receipt of the concern you have raised with us.

blah de blah

It is expected that our enquiries will be completed within the next 4 weeks and we will then be able to fully respond to you.

Thankyou for your patience etc.

 

 

how do i stand legally if i do wait til they reply (as long as this is 4 weeks) and should i expect 2 more similar letters or can they reply in bulk using one reference for basically 3 different account numbers.

Also could it take Lloyds longer to look into this as i have not asked for statements because I have them all already?(basically giving them opportunity to have charges already listed)

 

confused lots now!

 

and just got letter demanding money off tax credits they have me as earning £27K so say have over payed me (my thought...I bloody wish I was lol)

 

any help appreciated

[nicsussex]

Just stick to the timelines you have stated - i.e. 14 days for response to preliminary letter, then LBA and further 14 days - and then issue claim. Do not worry this is perfectly standard - keep us posted.

[martin2006]

And dont forget to allow 2 days for postage delivery. So in reality you allow 16 days between each letter and then issue your claim via either mcol or n1.

[nicsussex]

And dont forget to allow 2 days for postage delivery.

 

Up to you - but not entirely necessary - after all if the boot was on the other foot and they were chasing you for money do you think they would be so lenient - the 14 day timescale is perfectly reasonable for a large institution to respond to should they really want to.

[su2402]

x 2 letters received.

the references do not match account numbers so am confised. first one i got has a compaint reference !

and says" i am writing to acknowledge receipt of the concern you have raised with us. ...it is expected that our enquiries will be completed within the next 4 weeks and we will then be able to fully respond to you" signed customer service recovery centre

 

the second says "thankyou for getting in touch, i'm sorry you are unhappy about your account charges. Like any business, we do make a charge for some of our extra services. When customers don't have enough un their accounts to cover a payment, this always eans extra work - and has to happen very quickly. We have to agree to make the payment by incresing the overdraft, or tell the customer we can't agree it. We feel it's fair to charge for this service.

Of course it's only fair too, that we're completely open about any charged-for services before you might need them. That's why we take care to give every new customer the latest guide to our charges. You can also get up-to-date details about fees and borrowing rates at all our branches, the helpline and website.

If you know a payment will take you over your limit you're welcome to see if there's anything we can do.

The Office of fair trading has published new guidelines on credit card default charges. We're still talking it through with them, but the important point is that the guidelines are about default charges that people pay when they break an agreement with us. This doesn't apply to your charges as these were for dealing with your request to go over your agreed overdraft limit. They are not default charges because you haven't broken your agreement. They are our prices for the service we provide in these situations.

I do hope you can see that we make our charging system as fair as possible - and why I can't agree to cancel your charges.

 

It then weirdly says the following: if you've asked for copy statements and paid the fee we'll send them within the 40 day period. If you have not yet sent the fee you will need to send it to us at the address below.

 

I say weirdly as I have stated the dates and charge name and amount (as i have the statements)

 

where am I now?

do i call to see which one they are meaning with which letter?

and presumably carry on with letter 2 although do i challenge the points they have made?

 

any advice appreciated

[remus]

Hi su2402 I think you will find they are standard letters, sent out as soon as you mention charges, I sent a nice letter to LTSB re my daughters account and a couple of charges, asking for refunds, no intention of going the court route, and just got standard letter back. so I thought sod it, we are now at the end of the 14days after sending the LBA same point as you, I will print off the POC, and my daughter will take it in to her local court.

Don't bother ringing them, just winds you up and wont acheive anything, just progress with your claim:)

remember you are not a person to the bank just a number:rolleyes:

read read and read some:p more