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I Really Don't Know What To Do


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I sent of the LA letter requesting my statements with a cheque for 10 pounds. They sent me the statements and I calculated the charges using the template from this site and returned it. Yesterday I received a letter from them saying that it costs them money to cover the extra services and that they feel it's fair for them to charge for these services.


It looks like it may be a standard reply, as it concludes with a line saying I should be happy with this and if they don't hear from me before 6th June they will close the file.


I have looked around the site but can't seem to find a similar letter or a reply template. I'm sure there will be someone who has had this reply. If so I would be grateful for a link to the thread or any other help.


Thanks in advance as I know what sort of people you all are

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