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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Cahoot


EEK!!!
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Q: How many times do you have to refer to the DPA and Litigation act before they agree to send you your statements.

A: Until your blue in the face cause they are still only going to send me my first 12 months worth for free anything after that they will charge me £5.00!!!

 

GRRRRRRRR :evil:

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Tell them that the DPA clock is still running and get ready to make your complaint.

 

How much can you identify as owing to you on what you have so far?

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Unsure as I can't access my account from work so I'm off to borrow a friends internet over the weekend.

Whilst on the phone earlier they infomred me they have charged me a debit interest for being over my overdraft limit - can this be claimed?

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If the interest is charge on unlawful penalties then yes it can be claimed.

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Anyone for a chuckle? Feel free to help me give them some feedback;

 

Dear Miss EEK!!!

 

Thank you for your recent call.

 

We have one goal at cahoot - for you to think cahoot is the best bank in the UK, with simple products and a consistent service standard that exceeds your expectations.

 

There's always room for improvement though, so that's why we're eager to hear what you have to say and we'll be asking you for your opinion regularly. Following your recent contact with us, we'd very much appreciate some feedback about the service you received.

Please click here to answer a few short questions.

 

Kind regards,

The cahoot team

 

 

 

Cahoot

RPAND2_Call Centre Enquiry Service

questions marked with (*) are required to be completed

1

How would you rate the overall service you received?

 

Excellent

 

Good

 

Poor

 

Dreadful

2

Which statement best sums up the response you were given?

 

Very Good. It told me everything I needed to know.

 

OK. But it still left a few loose ends.

 

Not Good. It felt like you wanted me to sort it out for myself.

 

Totally Useless. You told me nothing that I needed to know.

3

How would you rate the attitude of the person you spoke to?

 

Cheerful.

 

OK. But not that interested.

 

Bored and indifferent.

 

Unfriendly.

4

How helpful was the person you spoke to?

 

Genuinely interested in helping me.

 

OK. But I still had to push for answers.

 

Didn't really seem that bothered.

 

Totally Unhelpful.

5

How knowledgeable was the person you spoke to?

 

Very knowledgeable.

 

OK. But had to put me on hold to check.

 

Didn't inspire confidence.

 

Totally clueless.

6

How would you rate the service you received compared to that of other banks?

 

Much better.

 

Better.

 

About the same.

 

Worse.

 

Much worse.

7

Any other comments? (Note: Please use the normal channels of communication for account specific questions)

 

 

 

 

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Hi,

 

I contacted Cahoot recently and quoted the court case details where statements were ruled as part of DPA personal information. I received an email offering to send me them all for £10 - so my advice is to quote statute at them!

L Smith

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I've just started looking into this, I've contacted Cahoot a couple of times over the phone and regardless of quoting DPA and the right to access personal information until I was blue in the face they literally point blank refused to send me copies of the statements unless I paid the £5 per statement.

Eventually I had a very helpful young lady call me back who told me I needed to ask (via the online contact system) for a ‘Subject Access Request’ which she explained complies with DPA and rather than being a proper printed off statement is a slightly rougher copy of what they’d see on screen when looking at your account transactions, but still, obviously, contains all the account transactions. I’ve requested this and reminded them that I expect them to reply within at least 40 days, so I’m just waiting to see what comes back.

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No form is needed. Only a letter and the money.

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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