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Natwest Pay Out £36 000


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£36,000 bank charges victory


Nick McDermott, Daily Mail

17 April 2007


One of Britain's biggest banks has paid out almost £36,000 to a customer after he challenged them over 'rip-off' charges.

modHeaderRgt.gifThe recovered sum, which dwarfs the £5,000 offered to law student Stephen Hone last year, comes as banks face a consumer backlash over controversial penalty fees.



The anonymous Norfolk businessman recovered £35,987.94 from NatWest after the bank charged him £30 every time it refused to pay a direct debit or a cheque bounced because there were insufficient funds in his firm's account.


Over 28 months, from 2000 to 2002, he estimates the bank charged him £24,000 in illegal overdraft fees. 'At the time I was paying £2,000 to £3,000 a month in charges,' he said. 'I felt I was being ripped off - they were quite happy to take bank charges from us but were not willing to give us an overdraft.'


Using standard letters from the website of the Consumer Action Group, the businessman, who runs a successful windows and conservatory firm, demanded the return of £24,000 plus £12,000 interest.


After the bank failed to reply, he started legal action using the Government's Money Claim Online service and had a case conference set for May 11. But on Friday, a cheque for the disputed amount arrived in the post, without admission of liability.


Campaigners claim the fees of up to £39 levied on consumers who go over agreed overdraft limits or bounce payments are illegal as the real cost to banks is around £2.50. According to the Consumer Action Group, banks have so far returned around £10m to almost 7,000 people. Marc Gander, of the group, said: 'The general message is that the banks are paying out substantial sums to avoid going to court.'

The Daily Mail and This is Money have led the campaign to raise awareness of the illegal charges since 2005, providing advice and letter templates on making a claim. Hundreds of thousands of customers are demanding refunds that could top £ 300m. But banks are taking revenge by closing accounts.



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:o WOW!!!!! YOU ARE THE DON!!!


I'll have to spend time and read your thread first before I send my claim in to Barclays.


Well done mate. Stick around and help mere mortals like me:)




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