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Received statements from Express Gifts....


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Hi everyone,

 

I have today received transaction details from Express Gifts today.... only they are my current account. I sent the SAR off stating that I would like all my accounting history with them regarding an old account and gave them my previous address which this would apply to. I have today received details of my account I started in Oct 2006 !!! In their letter it said 'as there is know charge for this information, we have credited the £10 fee to your account'. I didn't want it crediting, I wanteded the correct information ! I then phoned them up and was advised to write to HO as they keep archive files, they can only go back 2 years on the computer system. So am I to send the same SAR again with another £10 ?

 

Many thanks

 

Katie

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I would respond with the letter that they have not fully complied with your SAR and it is up to them to provide the information you require. There is a letter in the bank templates which you could adapt to your own needs. At least you've had a response, I've heard nothing from Studio and they only have until the weekend.

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Hi,

 

Many thanks for that. I'll take a look in the library for the template and send that tomorrow. Do you think they will ask for another £10 fee or if they've taken it off my account then surely thats their lookout ?

 

I'm suprised i've received anything but you can bet that it will take a lot longer to get the info that i WANT and not what they sent ! As I said, the transactions I received were from this/last year, i''m wanting at least 7 years of transaction.

 

Manyt thanks for your help

 

Katie

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No don't send any more. When you do your letter refer to The SAR dated in which you enclosed the required fee of £10.00 then just adapt the letter to what you need.

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