Jump to content


  • Tweets

  • Posts

    • I had been away as i didnt have any update i had been only waiting for the mediation appointment to be given which is i think processed bit delayed due to their workload. I have been given the appointment last week.  please see below their defence .   “Thank you for your email. Firstly, please allow me to offer your our most sincere apologies for the service you have received on this occasion. As advised by my colleague when booking this order, you are required to enter the value, upon entering this value a pop-up message was provided requesting that you protect your goods fully, you declined this option on more than one occasion and accepted to send this with just the standard £20.00 protection against loss or damage. I am afraid the offer made £100.00 as a matter of goodwill gesture without prejudice is the full and final settlement we would be willing to offer. It is of course your prerogative to take this case further, however, I must advise that should this go forward we will defend the case based on the information provided previously and the following Terms and Conditions which you agreed to when booking this order: https://www.parcel2go.com/content/about-terms.aspx "The Extent of our Liability 6.4 We shall only be liable for damage or loss caused to you if it is caused by our negligence, breach of duty or other wrongful act or omission, and only subject to the limitations set out within this clause 6 and clause 7. 6.5 We shall not be liable to you under any circumstances for: (a) any direct or indirect loss (including, but not limited to loss of profits, or loss of goodwill); or (b) any other special or indirect losses, costs, damages, or claims which do not arise naturally as a result of our negligence, breach of duty, or other wrongful act or omission. 6.6 We shall not be liable to you: (a) under any circumstances where there are any material discrepancies (meaning more than 10% difference) between the declared dimensions and/or weights and the actual dimensions and/or weights; (b) for any damage caused by our negligence, breach of duty, or other wrongful act or omission, which you have, or you have arranged to be, repaired, unless it is agreed by us that the repair work is to be carried out and that a repairer approved by us undertakes this work; or (c) in any circumstances in respect of the items on the Prohibited Items; Damage to Items Protected for Loss Only; or for loss of or damage to the No Protection Items lists, unless otherwise stated by us. The Limitation on the Amount of our Liability 6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s), unless you have purchased Parcel Protection for your Consignment from us. " Again we do apologise for all the inconvenience
    • It's been sometime since we had from you. Could you just bullet point itemise the salient points in their defence. In terms of the requirement for flexibility – we always suggest that you stand your ground. You can make it clear to the mediator that the advantage them is that they avoid getting a judgement and incurring additional costs. But maybe you can just give us a quick resume of what has happened – and I mean Quick. By the way how long ago were you given this appointment?
    • Okay I think that you should write this up very carefully – a bullet pointed description of everything you have found supported by a photograph of each point of concern.   The next thing we have to do is we have to get a quote from some independent source for repair or replacement. Two independent quotes would be useful. Some people might want a fee for this but on the other hand they are so hungry for sales, that they may well give you something in writing free of charge in the hope that you will come back to them. After that I think that we will have to go for Vodafone that the telephone they returned was not in the condition it was when it was sent and that we believe that they have caused additional damage. We shall then have to offer them options to replace it or to repair. Let's see how it goes. Your son is 15 years old. Does he take an interest in this kind of thing because it could be a useful lifeskills lesson for him.
    • Just an update, i have mediation appointment tomorrow.  i am reading old threads, any more suggestions ?  On mediation form it was written i should be showing some flexibility , should i show flexibility or stay firm for my full claim ? 
    • I'm getting the sense you may be right!   Finally opened the phone. It's packed in exactly the same type of box we sent it off in, except this time there is all sorts of fluff and 'bits' trapped beneath the clear cellophane and the phone's screen which holds it in place inside the box (photo taken in situ).   On removal from the packaging there are fingerprints on the back, so it has been 'looked at'. I had wiped it clear prior to packing to emphasis it's 'immaculate and undamaged' condition.   Unfortunately, two small but obvious scratches or cracks have now miraculously appeared near the edge of the screen.  These weren't declared when I sent it off because funnily enough, they weren't there! 
  • Recommended Topics

  • Our picks

  • Recommended Topics

Does HSBC close accounts after settling?


bob_999
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5304 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi,

 

I have recently started proceedings to claim back my charges from my nationwide flex account, having read a number of threads in that forum it is apparent that they quite often close the account after settling, which is fine by me as I have another few accounts and would be happy to lose the nationwide one.

 

I also have a load of charges to claim back from my HSBC current account, the problem is I also have a business account with them and dont really want to jeapodise this...

 

I havent come accross any HSBC threads where the accounts have been closed, can anyone shed any light on this please?

 

Many thanks in advance

 

Bob

Link to post
Share on other sites

The banks aren’t allowed to use punitive action against any customer. They would need to have a very good reason to close any account beside the fact you have claimed charges back from them, as long as your business account is operating within its agreed limits there is no reason for HSBC to take any action to involve it in your dealings.

HSBC have closed accounts, but this isn’t often and has been on the second or third claim stage and quite honestly I think by that time the account holders aren’t that unhappy to see HSBC go either.

pete

Link to post
Share on other sites

Thanks for your help, the business account has never been overdrawn, or had any charges, (in over 10 years!) so hopefully it should have no effect.

 

Its just that it is linked to my personal account...

 

My personal a ccount is not currently overdrawn, (and I dont intend on going overdrawn any time soon) so I guess that means I should go for it!!!

 

Any other advice is much appreciated,

 

Thanks

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...