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It's just a normal leasehold. An old listed building converted into flats by the freeholders. Thank you
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Hi Is it a Retirement Leashold or a Normal Leasehold? If it is Retirement Leasehold Accommodation see this link: https://www.gov.uk/government/publications/leasehold-schemes-for-the-elderly-management-fee-limit
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Initially if you read above a couple comments up, BankFodder mentioned that I should pursue with whom I had the contract with? Correct?
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not sure you have the correct target for the PAPLOC... should it not be the actual courier? Hermes swapped the graphics card out of my package for a pair of curtains, only gave me £100 compensation. How do I go to small claims? - Postal and Delivery Services - Consumer Action Group dx
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An OAP friend is struggling to pay his service charges. He owns a long lease flat. The freeholders are a huge well-known entity. He is billed quarterly for internal and external service charges, both current and potential future expenditures. I've had a look at the charges. I'm not sure there's much I can do to query the amounts on his behalf ?? Although I wish I could as the charges are exorbitant. As an example - the block has been charged 3.5k for cleaning over the last year. In this same period the freeholders renovated one of their own flats and the stairs carpet and hall was covered in plastic. Thus there was no stairs to hoover. During lockdowns the cleaner just did not come - yet there was no reduction in the annual cleaning bill!! There's no lift, no concierge, no gardener or caretaker - just one contract cleaner who (in normal circumstances) comes once a week. There's an alarm and the contractor tests it once a week. His service charges are pretty much 1k/month. If he doesn't pay the charges the freeholder takes legal action - threatening repossession. He isn't earning. Has a small monthly pension. He has a small mortgage and the lender has stepped in 3 times to cover the service charges. But this is untenable. it's made me question how many other elderly leaseholders are living with the threat of repossession just because they can't afford to pay the service charges.... Is there any Govt scheme or Pension attached scheme that helps pay service charges?
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Our picks
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347- 32 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile. -
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003- 1 reply
Picked By
BankFodder,
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No reply to SAR after 40 days? what happens next?
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