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Tracy5901 v Nat West


tracy5901
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Well after no response to my 1st letter requesting the refund of charges (2 letters - one for my account and one for my joint account), last week I sent the Letter Before Action letter - Glad i'm not holding my breath for a reply or I would be a lovely shade of blue by now.

 

Has anyone else had no response at all????

 

I at least expected a letter telling me to go away and stop annoying them, but nothing, not a sausage!!!

 

Looks like it's a court action job

:mad:

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Hey Tracy........ don't worry - you're not alone! I didn't get a BOGOFF letter either........... so LBA going tomorrow!!! Before you go to court though, phone nat west at the end of the 14 day LBA period cos' they'll be able to tell you if an offer is in the pipeline and for how much!!! Good luck, hedgey xx :p

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Pleasure!!!

 

Don't worry......... whenever you need help- just post on your thread. Plenty of fab peeps on here with the court experience!! Let us know how you get on, and good luck xxx :p

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  • 3 weeks later...

Well still not heard a thing from Nat West

 

I did ring them - and after holding for nearly an hour (glad I rang from work!!) I was told that, yes they had received my letters and that the guidelines they had been given stated they had 53 days to respond!

 

I replied - ok but by then I'll have issued court proceddings - All I got in response was - Oh OK

 

I did like how they have added an option to their phone system just for complaints about bank charges!!! Shows they must be getting a fari few calls!

 

Just spent the afternoon preparing the court documents.

 

I will shout if I need help (which I feel might be likely!!!)

 

T x

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i am nearing the end of my 14 day period after LBA sent - i also have had absolutely no response from them either :rolleyes: , can i ask what number you used to phone them on please?.. Any advice for what and what not to say???.. Thanks in advance

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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I am going through the process with NatWEst on behalf of my Daughter. Have sent all the letters, rang them threatening court action and was told ok go ahead. Have put the claim in on 4th May so waiting to hear!!!

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Good luck Tracy! :D

 

Wingnutta, try this number 0800 0154212. :p

Can't find what you're looking for? Please have a look at Michael Browne's

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