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10/07/2007 Sent Of Sar Request To Citicards Richard Cooke Data Protection Officer.

12/04/2007 Recieved Letter Asking For Proof Of Address Via Bills Statements Etc , To Save Time Rang Them And Asked For A Fax No , Faxed Straight Across To 0870 905 0710 , Rang Back And Asked Them To Confirm That They Had Received This Fax And That It Was Suitable They Confirmed This And Said Would Send Out Statements . I've Heard Citi Are Hard To Deal With , Already At Court Stage With Lloyds Tsb , Any Advice On First Letter So I Get It Dead On Right Cheers , Lisam

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Nice of them to give you a fax number that costs 10p+ a minute.


Whilst we may dislike Citi's response to our claims, it's best not to call them names or say anything that may border on lible.... as we have it on good authority that Brian Smith, Citi Solicitor has been in court with printouts from this site.


There are plenty of people here to help you so if you have any questions let us know.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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  • 3 weeks later...

Had to ring citi today to find out where statements are spoke to a really helpful guy richard cooke data protection manager , he said that they had written of to information commisioner to tell them that due to demand they couldn't get the requests out on time so I asked him what response information commisioner had given !! they haven't had a reply yet from them , but he was a very polite man and told me that they are running 10-19 days behind target and have employed extra staff to deal with influx of claims so if this helps anyone i hope so , this is me still waiting for my statements signing off !!!!

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  • 3 weeks later...

Finally Got Statements And Sent Off Prelim Letter Requesting Charges Back Only £400 But Better £400 In My Pocket Than Theirs , Received Standard Letter Telling Me Will Take 4 Weeks To Reply , Should I Send Out Lba Now Or Wait Till 14 Days Are Up From 1st Letter , Thanks In Advance Lisam

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Personally I would wait the 14 days. Citi look for any little error or not following the rules. Best to wait a few days and follow it to the letter. Send your LBA 14 days after the prelim.

Abbey - Claim 1

full hearing 22 Feb 07 - Settled in full £710 :D

Abbey (Claim 2)

full hearing 22 Feb 07- Settled in full £4000 :D

Abbey (Claim 3)

Court date 27 June -

Capital One (claim 1)

£467 Settled in full 20 Sep :D

Capital One (claim 2)

£72 refunded 19 Aug :-D

Associates (Citicards)

claim 8 Aug/judgment by default 30 Aug/set aside hearing 9 Oct/Stay denied, ordered by Judge to reveal breakdown of charges andfull hearing 24 May/FULL DISCLOSURE ORDERED BY 8 MARCH/JUDGE TO STRIKE OUT DEFENCE AS NON-COMPLIANCE/DEFENCE STRUCK OUT PAYMENT IN FULL REQUIRED IN 14 DAYS

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