mrsmc56 v HSBC

[mrsmc56]

can i still claim if ive changed banks now and how would they pay me.would they just give me a cheque.just been reading threads and people are saying they just put it into your account.but i obviously dont have one any more.

[sharmads]

Hello,

Simple answer is YES!! I had an account with Lloyds TBB which I closed down 2 years ago due to high charges (funnily enough) just go through the same process but in your SAR mention when you closed the account down. They will pay up.

[lateralus]

by cheque

[mrsmc56]

i sent off a letter and cheque to get my statements ffor 6 years.its been 30 days now.no sign of the statements and cheques havent cleared.what should i do next?

[make_me_happy]

They have 40 days to answer. You can send a reminder letter before the 40 days is expired or if the 40 days are gone a LBA letter. Here is the link:

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

Good luck!!

[nyc_lond10]

Hmmm..

 

In my expereince I wasnt charged, nor form reading other peoples threads re: HSBC have they been charged so I wouldnt see your cheque not being cleared as an indication that something is wrong.

 

I would call up a branch and make sure that you did indeed have the right address and perhaps see if you can speak to someone who is responsible for sending them out.

 

Alternatively send in another request. I send my request to:

 

Quality Service Team

HSBC Bank plc

Arlington Business Centre

Millshaw Park Lane

Leeds

LS11 OPP

 

Hope this helps.

[make_me_happy]

HSBC has actually sent my cheque back in both occassions I have requested statements. So if your cheque hasn't cleared, it should be on its way back to you. But, anyway, it is better to give them a call and confirm they have received your request. They do take a while to send the information through thou.

[mrsmc56]

ok thanks does anyone knoe the number to call to chase them up.

[make_me_happy]

08456 028006

[mrsmc56]

i sent my cheques and letters asking for statements on the 1/3/07.still not heard anything baack yet.was jjust wondering how long other people had to wait and it you did eventually get your statements.and also if they cashed your cheques?

[ladybird17]

sometimes yes and sometmes no is the answer to that!!

They still have a few days yet mrsmc and if you don't get them, just send them the non-compliance letter.

[mrsmc56]

ok.where do i get the non complience letter?

[livelylad]

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

[Sarah Frost]

I sent my letter requesting bank statements on 22nd March and on Wednesday i emailed them via online banking and asked them to confirm they had received it.

 

I got a reply saying they hadnt received my letter but i could view 6 years worth of statements online. They also said that they didnt have access 6 years worth of statements and if i wanted them they had to be ordered?? Load of rubbish i think!!

 

I printed my statements of from Internet Banking - so much easier and saves you a tenner!!

 

Good Luck!

[nettyg]

i sent my cheques and letters asking for statements on the 1/3/07.still not heard anything baack yet.was jjust wondering how long other people had to wait and it you did eventually get your statements.and also if they cashed your cheques?

 

the bank have 40 days to send you your statements - so quite a bit to wait yet!

[mrsmc56]

i cant get them online as i nolonger bank with them.no info is coming up when i log in.

[hsbcfiddled]

Sent for statements Feb 28th arrived 27th March.

Returned my £10.

Regards.

[mrsmc56]

its been 30 days since i posted off my letters asking for my 6 year statements and ive han no reply.was just wondering what i should do next?

[jowalshy]

Hi mrsmc56, HSBC have 40 days to ship your statements out to you. You could always give them a ring and ask them when they will be sending them out to you. If they have not arrived by 40 days send the DPA non-compliance letter which is in the bank templates section.

 

Do you have on-line banking as sometimes you can get 6 years worth off of that.

[lateralus]

i agree- first stop try the on-line banking for statements - here's how:

statements on-line:access your internet banking.

 

Click on the account you want to access the statements for.

 

In the top left hand corner, just below where it says "my accounts" click "my statements"

 

This will instantly produce a list of your last 12 months statements which you can then view one at a time.

 

Alternatively to go back further , click "next set" at the bottom to go back 12 months.

 

You can keep going back for 6 pages !! ie 6 years !!

 

secondly, ring the bank and ask when you might be getting them

 

third choice - sometimes the staff are very helpful and will run you off the statements in your branch at no charge - just ask nicely.

 

and also as jo says above if the 40 days passes.

[givememymoney]

And failing that here is the link for the DPA Non-Compliance http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

[mrsmc56]

i send requests for my statements recorded delivery and they were recieved on the 19th march.i just phoned hsbc to chase the m and there saying nothing has been recieved and i have to wait another 40 days from today.what do i do .wait again or report them to somebody.also they never asked me for any money over the phone when i spoke to them.and your supposed to pay 10 pounds for each account.so not sure if there messing me about.the post office say they did recieve my requests on the 19th.so dont know what to do next now.

[PPMAN159]

Can you get proof of delivery from the PO?

 

If so then you can go back to HSBC and get them to recheck.

 

However you will still need to send them the £10 fee per aco**** so in this case I am not sure if the 40 day clock starts ticking from when they received your original request or from when the cheque is received.

 

I would think it is from the day that your request is received but can someone else plesae clarify?

[livelylad]

From the day they recieved your request.

[mrsmc56]

yeah i have proof of the po.they were sent recorded delivery and ive tracked it on the net it says they recieved on the 19th.and had cheques in the letters.but there saying theyve had noything