no reply from natwest please help

[JIMBO54]

Hi i sent a letter three weeks ago asking for a grand which is owed to me for unautharised overdraft charges please help as they have not got back to me yet and i don't know what to do next.

[hedgey06]

Hey Jimbo.............. was this the preliminary letter that you sent to them? did you include your schedule of charges? Did you send it to the Borehamwood address?

[JIMBO54]

Yes this was the preliminary letter and it did include the schedule of charges but i sent it to 135 bishopsgate london. Is this wrong?

[hedgey06]

The address to send prelim and LBA to is:

 

NatWest Customer Relations

225 Shenley Road

Borehamwood

Hertfordshire

WD6 1BR

 

But don't worry, Bishopsgate probably passed your prelim on to them anyway. What you need to do now is send your LBA (recorded delivery) to the above address giving them another 14 days to respond. If, at the end of the 14 days, they haven't been in contact - telephone them to see if an offer is in the pipeline. Due to the vast number of claims they're receiving (:grin: ), they may not get back to you within the 14 days - but an offer may be on the table. You can decide whether to accept or reject depending on what they're offering. But for the moment, just send your LBA to the above address. Good luck, hedgey xxx

[JIMBO54]

feel a bit of a pratt now sending it to the wrong address it was given to me by someone else. I'll do wht you just told me thanks very much. jimboxxx

[hedgey06]

No problems Jimbo......... it's hard getting your head round it all at first!!! Send your LBA to Borehamwood with another copy of your schedule of charges (make sure you've not asked for the 8% interest though, as this can only be awarded at the court stage) and keep us posted of your progress. Good luck mate, hedgey xxx

[munty030]

dont worry I dont think they reply to letters hoping that you will go away

I've sent both my prem& lba letters to that address & I still havent heard any thing I'm about to start the court stage