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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Elliejay39 v Cap One with CCI (maybe...)**WON**


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well that was quick - acknowledgement of service filed on 19th June.

'The defendant responded to the claim indicating an intention to defend all of the claim'

So presumably I wait the 28 days for the defence to be submitted now. At what stage is a court date set, and when might I need to fill in an AQ?

 

Ellie

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Great . .judging by their history, you should get your refund any day now.

 

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elliejay39

 

Looks like we had exactly the same timescales

 

I have just logged in to my cap one account and it looks like they have just settled and that was for CCI @ 34.9% (unauthorised borrowing) - total claim just over £1,800.

 

You shoud have a settlement any day now ............

 

They didn't even defend mine......don't even know if they acknowledged it either ........... I sent the N1 off and they had until 19th to acknowledge and I havn't heard anything from court yet !!

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Wow,well done puddinpie!

 

I'm guessing that you must have filed your N1 around 3rd or 4th June which means I'm about a week behind you. I hope they do the same for me. I could do with the dosh to start file my claim against Abbey, lol.

 

Thanks for the encouragement..

 

Ellie

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Good to hear that.

Well done indeed.

I'm going to get my N1 sorted this weekend and file next week.

My local CC is only a few miles up the road, be good to get to know exactly where it is.

 

Least I'm not the only one they ignore I thought that they didn't like me ;)

Be VERY careful whose advice you listen too

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Hi ben, Its a good feeling when you put that form over the counter. I can imagine it becoming a bit of an obsession - in fact I can't wait for my next one! (I then have 4 more who have completely ignored my SAR's so far but I'll get them eventually!)

i think its a bit of a lottery with Crap 1 though, I know they don't always pay CCi without a fight so will be interesting to see if we're as lucky as puddinpie - fingers crossed.;)

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  • 2 weeks later...

Well, Timescales working out so far! 21 days since I filed and I logged on to one of my accounts this morning to find that the debt has been wiped. Can't check the other as the card has expired and i've lost the replacement (doh!) If they have cleared both debts then there is still the small matter of a cheque for the rest (around £2k) No letter as yet so not sure whether they're settling my full claim. Will keep you posted.

The suspense is killing me....

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Great news Elliejay . . . well done.

 

Don't forget to fill in the survey and a donation to help others

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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checked just about every day (sometimes twice:D)

 

I've now checked over the phone that they have cleared the smaller account. However, they paid in loads more than was owed and there is also a transaction out of around £700. Now this might be a cheque on its way to me which, if its the remainder of the refund, means they haven't accepted CCI, just 8% + a bit for good measure. I'll know more when I get a letterso fingers crossed (oh and donation on its way as soon as cheque arrives & is cleared - I'd rather not put it on a credit card with those rates of interest - lol!)

Ellie x

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oh and I've checked it twice since - keep thinking they'll take it back out again !!!!!

 

Can't wait to see my thread changed to 'WON' but I'll hang on till I find out officially.

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Not particularly but until I get some communication from them I'm just guessing really. Maybe the cheque they evenually send will come closer to my original claim? I do know that in some cases they have refunded charges plus ALL purchase interest paid on account and 8%. if they do this to me then the fight would be so much more difficult in court. Do you know of anyone who has been offered this and stuck out for contractual?

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Ok, I've had the letter and its as I thought they have refunded all charges, All purchase interest since inception on both accounts (so I've had 2 interest free cards for 6 years!) and 8% stat interest (although this doesn't agree with my calculation of it so will check that later) I've pondered and pondered but I really don't want this to drag on with no real guarantee of success particularly as they have credited my accounts with more than the actual charges so i would be going to court for CI alone.

As most of my charges are old the difference is quite significant at around £1000 less than claimed but having read Doo's saga (which I believe is still ongoing.) I kind of suspected that this would be their tactic with me as the CCI added up to so much more than my purchase interest so I had kind of reconciled myself to this amount. I'm not sure what planet they are on as the letter really doesn't understand the concept of CCI and the writer seems to think that i am really bad at sums, for this reason I was tempted to write back and refuse spelling out (again!) the principles of unjust enrichment etc etc but on balance this little payout will get me solvent again and fund my next round with Abbey & beyond. And lets not forget I have got ended up with about £400 more than had I just gone for charges, purchase interest on charges & 8%.

 

Sowerby , what stage are you at, did you claim the portion of purchase interest attributable to charges and have you gone for CI or stat?

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Hi, I read on one of the other threads that user DAD had a claim with contractual interest and his bank offered settlement in full minus the contractual interest, but he declined it and so when he got to court he was arguing solely on contractual interest and not the charges. He lost in the high court and thus actually set a precedent meaning no court is likely to award contractual.

 

So I would be very very wary of declining their full offer plus stat unless you are confident of a new CCI argument andf may even be liable for costs according to some of the experts here.

 

http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/97691-contractual-interest-precedent-lost.html

 

I have seen lots of threads recently of cap one still paying out CCI since this but obviously they will pick and choose. I am still waiting for a response to mine which is similar to yours in that the interest was much higher than the total of original charges.

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Thanks Rodders, I agree and as I said they have given me the full purchase interest which is a bonus so I'm happy (or will be when the cheque arrives lol!)

 

Good luck - maybe you'll be one that slips through?

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absolutely - as soon as cheque received & cleared. Without this site I would only have asked for charges - and not with any sense of confidence either. The support and advice has been great. Phew - talk about learning curve...! Thanks to everyone - hopefully I can also pass on some of my learning to other caggers

 

Abbey next - Hopefully a decent donation out of that one too :D :D :D

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