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hi, a bit new to this


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hi all, I have not long found this site and I think its going to be easier now :o), a question first off though, can you e-mail smile all the relevent letters via the secure messages or do they not recognize this as a request for the information I require form them??

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You can, but their secure messaging system is extremely tempermental. There are certain digits that are not accepted and a 1000 maximum word count. If either of those are contained within your message, the site will not process your message and it'll be a nightmare trying to fit it all down so that it will be accepted.


It's up to you what you do.

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hay all

I'm just about to send the first letter off but not sure the best place to sent it, I have delf house on mind but recently read about ballon st. Any ideas please on the best response


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they're called envelope stickers but I use them on the letters


I sent my Smile stuff to Balloon street I think, it doesn't really matter early on as they'll forward it on in their internal mail, you can start replying to whoever once they start writing to you

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