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Bel V Firstdirect


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Just after some advice..... Had a letter back from First Direct this morning saying that they are unable to agree to my request to refund the charges.


Just wondering what response i should be sending back to them now? Someone on the chat room advised me to send the Letter before action one? But it's similar to the one i sent orginally.


It's so daunting! Any help would be greatfully reciveved. Thanks xx

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Hi there


Send the LBA - it is similar for a good reason. Also read here so that you are familiar with the process you are about to embark on.



iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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