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Virgin Media and Wescot Debt collection company


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let me give some introduction about the matter.


i was with telewest for broadband for 8 months and then i had to move house. i requested them to reinstate the same connction in the new address, i requested this in writting.


nothing happened for three months.


after three months they sent me a letter saying i have to pay around £90 for breaking the contract.


i did sent another three more letters saying i am willing to pay them if they reconnect me in the new address.


nothing happened but they sent me notice of debt collection.


meantime virgin took over.


i called them paid the £90 and credited that for a 6 months contract. and in writing asked them to stop all the letters coming from their debt collectors.


it never stoped and exactly after one month of paying i get a legal solicitors letter for payment to be made.


i wrote to solicitors and credit collection agencies with proof that i have paid long back.


after three months now the credit collection agency sent me a three line letter saying your account is settled.


what should i do now to demand compensation for all the stress they put me through.


whom should i write to.

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You don't get compensation payment for stress - recent court action against consumers have made this inadvisable as the courts are unwilling to go down this route. However, I'm surprised you were happy to be left stranded without any services for 3 months. Calling daily to request connection of service at your new address would have given a more positive response.

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