dar£n v B's beyond the thunderdome [ok 6yrs]

[saintly_1]

No you will be in receipt of ANOTHER set of statments that you already have

[pjdavies2000]

That is true actually, I rang up and complained I hadn't received my statements, that same day they came through, and two days later another set - well it saved me some photocopier time when I get to my bundle! ha ha ha

 

I wonder if I sent one whole copy of my bundle to Barclays, and they added it to 'my file' if I could get the whole lot sent back to me in triplicate for a tenner!...lol

 

Peter

[Trucker]

I got exact same letter....6 days after i recieved statements... though they only went back to 98 instead of 89

[pjdavies2000]

I got exact same letter....6 days after i recieved statements... though they only went back to 98 instead of 89

 

Although minus Dar£n's annotations I expect!

[dar£n]

GOOD NEWS!!!!!!

Statements arrived today!!!!!!!

 

BAD NEWS!!!!!

Only for one account

 

EVEN BADDERER NEWS!!!

Only six years.

 

OM..[edit]ing....G!!!!!

That is 5 packs of the same [edit]ing thing now!!

[saintly_1]

No you will be in receipt of ANOTHER set of statments that you already have

 

Told you lol

[Micky the Hippo]

exactly what NW did to me

 

no covering letter of any kind I assume?

[lthomp192]

Hi all, been indisposed for a few days, so trying to catch up on the news. it seems to be getting more and more of a problem just to get your statements these days, they seem to be pulling every delaying tactic in the book. stay with it Dar£n, i'm sure you'll win through in the end.

[Trucker]

Daz

 

I have now been waiting since 28th Feb.. Numerous calls All the relevent letters etc.

 

I was told on my last call that Pre 98 (Have recieved all from 98 to 2007 apart from 1 quarter) is stored on Micofiche and that it doesn't fall under their data controllers remit. I will make one last call in the morning and then i'm off to the ICO for further advice.

[dar£n]

Taken from the Information Commissioner

Barclays/Barclaycard state:

....went on to explain that this was because these older statements were only stored on microfiche which is not a relevant filing system for the purposes of the Act so did not have to be provided as part of a SAR.

.

 

BUT

INF COMM says:

Following your complaint and others like it we contacted Barclaycard for a detailed explanation of its microfiche system, including how the information in it is stored and retrieved. It was not clear from the response whether or not the system was a relevant filing system; therefore Barclaycard invited me and a number of my colleagues to inspect it and see the system in operation.

 

Following our visit, we concluded that the microfiche system used by Barclaycard is a relevant filing system for the purposes of the Act. This means that in our view the information is personal data and should have been supplied as part of your S.A.R - (Subject Access Request) within 40 days and for a maximum fee of £10. As a result, it is our view that it is likely Barclaycard has contravened the sixth data protection principle, as this requires data controllers to process personal data in accordance with data subjects' rights.

 

Ooops sorry Barclays that one aint gonna wash any more.

 

 

 

 

[saintly_1]

Go gettem Daren

[dar£n]

Telephoned Customer relations who failed to put me through to Data Protection Dept.

Told me there was no-one available to answer my questions.

 

My complaint to Information Commissioner going out tomorrow [recorded delivery of course]

[MoneyKing]

umm, go fo it! No one available to answer questions? the must employ a lot of people if they think 30 quid is a reasonable cost where have they all gone when you want info lol

[oneofakind]

This microfiche busines is just b******s! See the sticky at the top of this thread re: B/card. It's just a fob-off, and it's WRONG, WRONG, WRONG!!

 

:mad:

 

(I know you've already shot it down Dar£n, but that sort of behaviour just gets right on my t**s!!)

[Trucker]

Daz

 

I phoned ICO this morning regarding microfiche. The guy i spoke to tells me the commisioner visited Barclays site and informed them there and then that the microfiche system was a relevent storage system under the DPA. I have called Barclays and relayed word for word what the ICO said. Barclays response was we will get them out to you(lets wait and see). I told them that in the meantime i would be raising complaint with ICO which would be cancelled upon reciept of statements

[Micky the Hippo]

Telephoned Customer relations who failed to put me through to Data Protection Dept.

Told me there was no-one available to answer my questions.

/quote]

 

You can imagine the bloke in DP, if one there be, waving his hands and making the 'no' shape

[Trucker]

Daz

 

Direct number for Data Protection dept at Radstock Hall 01565 614208 or 01565 614281

[lthomp192]

well done dar£n, I see you are still sorting them out, you certainly get the job done without question, nothing gets in your way that's for sure. you boys are certainly rattling a few cages now.

[dar£n]

okay sent this to test the water:

Good afternoon Mr Papaevripides

 

Re: A/c no's 123456789 & 987654321 sort code 11-22-33

Barclays Ref No.abcde123 (V.Cashman, Leicester)

 

Since 13th April I have been trying to get details of mt past bank statements through the S.A.R - (Subject Access Request) Data Protection Act 1998.

To date I have been faced with nothing but non compliance from Barclays.

I realise that Data Protection Issues are not your departments concern however,

 

Due to the total lack of respect that I have been shown since my request, I intend to take the matter further.

 

I have today sent my complaint off to the Information Commissioner, and following his reply I will be starting court proceedings against Barclays Bank in order to reclaim what is rightfully mine.

 

I would however like to put the proposal to the Litigation Dept to consider the following

 

I recently, successfully reclaimed the amount of "£2,108 for the period between 2001 and 2007

Therefore, assuming the same average of charges were applied for 1993 to 2001

Would estimate a claim for £2,810.

Now, I realise that you do not agree that the charges levied to my account amount to penalty clauses and are deemed unfair.

I do however recognise the fact that the sum at issue between us is relatively modest and as such, it is not cost effect for either party to take the matter to trial.

Also the fact that the District Judges are now fully aware of the abuse that Banks nationwide are blatantly carrying out with no intention of defending their actions inside a court room. I have caught the interest of the BBC and have the financial backing of the now well known web site, Consumer Advice Group (CAG) in order to fully defend my dispute inside the court room

Therefore in order to avoid the inevitable time and cost associated with pursuing the claim to trial I am willing to settle the claim upon repayment of the charges applied to my account, together with statutory interest and costs totalling £2,810.00

If you are willing to settle with this amount, the matter can be resolved and all action against Barclays Bank will be discontinued.

 

I look forward to your reply

 

Now realistically I dont expect any kind of response but yet again its another page in my bundle. They cant say I didnt try to negotiate can they??

[saintly_1]

Go Daren Go

 

leave no stone unturned ;-)

[tezl]

okay sent this to test the water:

 

Now realistically I dont expect any kind of response but yet again its another page in my bundle. They cant say I didnt try to negotiate can they??

 

n 1 is this right darren..,levied to my account, amount to penalty clauses and are deemed unfair.

[dar£n]

the statement made in there, as well as the quote to use on them when settling is ACTUALLY taken from THEIR settlement letter, it has simply been turned around so it is directed from OUR side, this way they cant argue ANYTHING thats in there can they?

[CAZKATJOE]

Good one Daz,

 

I have been of line for a while as I am having terrible trouble with internet providers AOL, I have a new computer and they are saying that their wirless routers etc are not compatable with windows vista so i cant go wireless, so i have now cancelled my contract with them and am searching for a new one, so i may be on and off for the next few days.

Good luck though, its so frustrating that they dont seem to listen to you I have no idea why bb are so bloomin ignorant.

 

Oh well talk soon. ps only 8 days till holiday yay !!!!

[saintly_1]

AOHELL are not my fave isp ... lol

[dar£n]

YAY! STATEMENTS!!!!!!

.>

>

>

hang on dont take the lid off the highlighter yet.......

 

Oh FFS

Yet another friggin bundle for the last 6years...OMG

 

Phoned Vera Cashman on 0845 609 0806 ext 4914.

Ooooh guess what shes not dealing with this claim any longer.

My new contact is Chris Day..and yep, you guessed it.....

 

He's not available at the moment.

 

I requested he calls me back within 15 mins [1100hrs].