NCO limited

[Tiago1919]

i had a debt with NCO which i paid recently and they bloody withdrawed the payment twice i called them and told them what happend they said to send a letter with proof so i wrote this and put in a mini bank statement which clearly shows the amount (£98.45) and that it was withdrawed twice, i was just wondering what should i do if they refuse to give me my money back, i mean im only 18

 

heres the letter i wrote althyo it may have changed a bit when i wrote it to paper, i said i would take legal action but i dunno if i really can would jus like to see responses before i send it off.

 

i am writing to you because recently i have had a debt with NCO of £98.45, my ref. number is 100000xxxx, basically i paid via debit card on the phone, that was on tuesday 5th of april. The very next day i checked my balance and it had gone down drastically, I couldnt reach my bank on thursday or friday to get a mini statement and monday was bank holiday.

 

Today (Tuesday 10th) i finally was able to get a mini statement and according to that it says NCO has withdrawed £98.45 twice. I have enclosed this mini statement as proof because when i called NCO i was told that they only had records of me paying once but this clearly contradicts my mini statement.

 

I would like to have that money back, I would like this payment to be sent to my bank account however if you can only send it to my paypal account that would be ok as long as i am informed. if you refuse to pay this i would be forced to take legal action against NCO because it is clearly a mistake on your part.

yours faithfully,

xxxxxxxxxxxxxxx

 

thanx

[zara3562]

how did they take the money????????????was it using a direct debit?

[Tiago1919]

erm she said should she use the account details paypal gave her and i said ye

[pfens]

Hi a little confused. I didn't think that paypal could give out account details to anyone. I may be wrong on this.

[Zimmie]

Hi, Paypal should not give out your bank account details to anyone, they act as a gateway. Have a look on the paypal.co.uk website. If they have given out banking details you can make a complaint from there.

Good luck Tiago.

[Tiago1919]

sorry i had made a mistake, my memory is quite bad at the mo

 

after looking at my card i remembered that i did use it to pay and i had to tell them the info

 

surely they cant just take double like that

[make them aktiv runners]

Tiago, edit your first post, you need to take your name of it

[stan5131]

Hi, if you dont get a response, send them a Letter Before Action and if that doesnt get your money back, file a county court against them.

 

That will definitely do the trick!

[Tiago1919]

got my money back today

 

thanks everyone for your help