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    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
    • Hi she did say she was cancelling and returned the equipment. It looks like they put her on a rolling contract for 24 months when she phoned before trying to reduce her payments as they kept going up. I know Sky haven't done that to me. She didn't see that email as she's had lots of stressful situations. No.letter in post or when she originally phoned about reducing her bill well over £100 they didn't tell her about this contract. Like you say there should be recordings. BT mobile contract is separate to broadband and the cancellation fee is for the broadband. They have blocked her mobile so she can't use it and that is a contract. She is phoning CAB in the morning and checking through her paperwork. I'm quite happy with Sky as they tell you upfront what is happening and have never rolled over my contract. Thanks for taking time to reply it is much appreciated. 
    • I've sent an email to a press contact And one to a journalist at the BBC!
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

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hi there i currently have a mcol claim against hsbc which is coming close to the 28 days they need to enter a defence ( i know they will leave it till the last minute)! Has anyone got contact details for their in house solicitiors or people who are dealing with these claims i.e phone numbers, email addresses, fax numbers, postal addresses, was gonna give it a shot at settling quickly for a reduced amount instead of them dragging it out

 

thanks

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DG Solicitors

12 Calthorpe Road

Edgbaston

Birmingham

B15 1QZ

 

Rachel Tomlinson 0121 455 2701 racheltomlinson@hsbc.com

Debbie Daubney 0121 455 2111 debbiedaubney@hsbc.com

Kate Eaves 0121 455 2196 kateeaves@hsbc.com

Alan Burden 0121 455 2206 alanburden@hsbc.com

 

Fax; 0121 455 2660

 

bh, have you sent them a breakdown of charges because they never make an offer without first asking for a breakdown - that's why we advise sending them once you receive your acknowledgment.

 

unless you are really needing the money - why settle for less at this point - you are only a couple of weeks from your money -

your choice of course. have they offered any at all at an earlier point?

you'll find several letters on the site of peeps willing to settle for less, but we don't advise it unless personal circumstances make it necessary.

get back if we can be of help as to what comes next as it has recently changed somewhat.

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  • 4 weeks later...

hi i have a court date/ pre trial review date now. I guess its the standard procedure they will wait until the ,last minute then settle so little point me contacting them at moment? do u think it is worthwile me emailing a breakdown of the charges to them as they had a copy when i wrote the inital letters but nothing since.

 

Thanks

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Send Dg a letter every 10 days with a breakdown of your charges. There are some tempates for the nudging letters on this thread

New---after 28 Days - Maybe No Aq!!!!!!! use them or play around with the wording to suit yourself.

By writing every 10 days you are keeping your file to hand when they dig it out to add your letters. Every 10 days as any more could be seen as harrasment.

Send recorded delivery so you have proof they received them.:)

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and this one may be helpful:

No AQ - Straight to PRE TRIAL REVIEW (multipage.gif1 2 3 4 5 ... Last Page)

oyster11

 

definitely write to dg - follow the guides on post one of both my aq threads in my signature.

one freaky put above and the other - both have ideas for letters in post 1

 

it's important to keep going with this, you aren't far off an offer -

take a look at that one i've put above

oyster wrote that one - it was the first we'd seen with that course of action

and see how that one ran.

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  • 2 weeks later...

HI ALL

 

Benn trying to get hold of a rachel tomlinson for a few days now as got a court date soon and am trying to get my claim settled but depsite numerous phone calls and emails i havent got through to her. does anyone have any other contact details as the ones listed on here all redirect me to her

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I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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I have also had no lusk in getting them to answer the phone or respond to E mails. They just dont bother. However you could google HSBC to try and find more contacts.

 

3 threads merged please stick to 1.

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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I called them yesterday (my first try) to ask them whether they had received my breakdown of charges. I left a voicemail message for Kate Eaves using them number written on the acknowledgement of service (but that actually belonged to Rachel). Anyway - Shocker!! I received a voicemail message in response only about 3 hours later which is far more than I expected.

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  • 1 month later...

CONGRATULATIONS

 

Another win for the good guy’s

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Welcome to the Consumer Forums

Free advice and support to to solve your consumer problems.

You will soon discover what a friendly place this is and get lots of hints about standing up to consumer bullies or dealing with other consumer rights.

 

Which guide to the Sale Of Goods Act

 

New advice guide explains credit card rights

 

Help the CAG!!

Make a donation

 

ARE YOU A VICTIM OF COWBOY BUILDERS?

 

Has your RBS account been transferred to Santander?

 

Forum rules. Please read these before posting

 

PLEASE CHECK OUT THE CAG LIBRARY!! IT HAS LOADS OF USEFUL STUFF IN THERE. CLICK HERE

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Congratulations, please donate so we can help others.

 

I have merged your threads again! ;)

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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