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    • I purchased an item costing approximately £3000 from an online retailer. The item was sent via Royal Mail Special Delivery. The item never arrived. Tracking shows as delivered with a signiture and printed name which is not mine. I informed the retailer and they in turn informed Royal Mail who started an investigation. After the investaigation Royal Mail said the item was delivered to a house number opposite me and that I should check with them. I checked and nothing had been received by that neighbour. After this the reailer initiated a claim with Royal Mail. It has been 5 days since then and I have not heard back from the retailer. My question is: Legally, do I really need to wait for the Royal Mail claim? As far as I see it I have a contract with the retialer. I have paid them money and they have agreed to provide me with goods. I have paid my money but not recieved the goods. The Royal Mail aspect is nothing to do with me and not my problem. Am I correct in this thinking?   If so, what should I do?
    • Hello to all on this wonderful forum! I have just joined and hope to be able to share my experiances and knowledge with you all whilst also benefitting from others.
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    • read it properly, doesn't say will anywhere. i don't think we've ever see any of these threats go anywhere.    
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

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hi there i currently have a mcol claim against hsbc which is coming close to the 28 days they need to enter a defence ( i know they will leave it till the last minute)! Has anyone got contact details for their in house solicitiors or people who are dealing with these claims i.e phone numbers, email addresses, fax numbers, postal addresses, was gonna give it a shot at settling quickly for a reduced amount instead of them dragging it out

 

thanks

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DG Solicitors

12 Calthorpe Road

Edgbaston

Birmingham

B15 1QZ

 

Rachel Tomlinson 0121 455 2701 racheltomlinson@hsbc.com

Debbie Daubney 0121 455 2111 debbiedaubney@hsbc.com

Kate Eaves 0121 455 2196 kateeaves@hsbc.com

Alan Burden 0121 455 2206 alanburden@hsbc.com

 

Fax; 0121 455 2660

 

bh, have you sent them a breakdown of charges because they never make an offer without first asking for a breakdown - that's why we advise sending them once you receive your acknowledgment.

 

unless you are really needing the money - why settle for less at this point - you are only a couple of weeks from your money -

your choice of course. have they offered any at all at an earlier point?

you'll find several letters on the site of peeps willing to settle for less, but we don't advise it unless personal circumstances make it necessary.

get back if we can be of help as to what comes next as it has recently changed somewhat.

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  • 4 weeks later...

hi i have a court date/ pre trial review date now. I guess its the standard procedure they will wait until the ,last minute then settle so little point me contacting them at moment? do u think it is worthwile me emailing a breakdown of the charges to them as they had a copy when i wrote the inital letters but nothing since.

 

Thanks

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Send Dg a letter every 10 days with a breakdown of your charges. There are some tempates for the nudging letters on this thread

New---after 28 Days - Maybe No Aq!!!!!!! use them or play around with the wording to suit yourself.

By writing every 10 days you are keeping your file to hand when they dig it out to add your letters. Every 10 days as any more could be seen as harrasment.

Send recorded delivery so you have proof they received them.:)

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and this one may be helpful:

No AQ - Straight to PRE TRIAL REVIEW (multipage.gif1 2 3 4 5 ... Last Page)

oyster11

 

definitely write to dg - follow the guides on post one of both my aq threads in my signature.

one freaky put above and the other - both have ideas for letters in post 1

 

it's important to keep going with this, you aren't far off an offer -

take a look at that one i've put above

oyster wrote that one - it was the first we'd seen with that course of action

and see how that one ran.

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  • 2 weeks later...

HI ALL

 

Benn trying to get hold of a rachel tomlinson for a few days now as got a court date soon and am trying to get my claim settled but depsite numerous phone calls and emails i havent got through to her. does anyone have any other contact details as the ones listed on here all redirect me to her

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I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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I have also had no lusk in getting them to answer the phone or respond to E mails. They just dont bother. However you could google HSBC to try and find more contacts.

 

3 threads merged please stick to 1.

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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I called them yesterday (my first try) to ask them whether they had received my breakdown of charges. I left a voicemail message for Kate Eaves using them number written on the acknowledgement of service (but that actually belonged to Rachel). Anyway - Shocker!! I received a voicemail message in response only about 3 hours later which is far more than I expected.

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  • 1 month later...

CONGRATULATIONS

 

Another win for the good guy’s

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Welcome to the Consumer Forums

Free advice and support to to solve your consumer problems.

You will soon discover what a friendly place this is and get lots of hints about standing up to consumer bullies or dealing with other consumer rights.

 

Which guide to the Sale Of Goods Act

 

New advice guide explains credit card rights

 

Help the CAG!!

Make a donation

 

ARE YOU A VICTIM OF COWBOY BUILDERS?

 

Has your RBS account been transferred to Santander?

 

Forum rules. Please read these before posting

 

PLEASE CHECK OUT THE CAG LIBRARY!! IT HAS LOADS OF USEFUL STUFF IN THERE. CLICK HERE

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Congratulations, please donate so we can help others.

 

I have merged your threads again! ;)

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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