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    • I’ve just got the same letter today with a £25 cheque. Apparently the quality of service I received did not meet standards 🤷‍♀️ I’ve not had a HSBC bank for over 20 years!
    • For a number of years a girl has been evading rail fares and giving my name and address also my daughter’s name and address and my husband’s name and address changing his name from Eric to Erica. We have contacted the police before who said there Was nothing they could do. This has happened about eight times with different rail companies each time it involves making a number of calls sometimes having to reason with debt collection agency.  When letters started arriving again with my surname wrongly spelt I returned them with not known at this address. However I then received a letter from the Bailiff with my correct spelling of the name and now also correct date of birth (previously they had the wrong date of birth) and i now know that this has gone to a court and I was found guilty even though it was not me who made the train journey. I have had to apply to the court for the case to be reopened, and I can prove that at the time I was at the opposite end of the country. The date of birth given by the offender was 25 years younger than mine so she’s obviously a younger girl. However I am worried that this will affect my DBS. I work as a carer on minimum wage and cannot afford to lose my job. Apart from which the stress and anxiety this causes every time is immense. I often have to make phone calls using higher than normal cost  0300 numbers to try to resolve this.  Surely the train company Arriva north should have some responsibility for confirming the identity of a person invading a rail fare. It seems that you can just give any name taken from the electoral roll without having to show ID. Would I have a case against arriva for putting me in this situation? It’s also confounds me that when the matter goes to court they then check on a database for the correct spelling of my name and the correct date of birth, and so the first thing that was sent to me with my correct details was the fine from the court. Previous to that there were letters in effect addressed to a different person with a wrong spelling of my surname.I know it is illegal to open letters belonging to another person. Although I suppose I could reasonably expect it might of been for me because the name was out by one letter. I certainly don’t want to pay the £250 fine. This is been going on for some five years.  My daughter has a whole file of letters.  Sometimes train companies have responded by adding a password so that when the person gets stopped they have to give a secret word. But the offender is doing this all around the country and there are many different rail companies involved. However this is the first time I believe it has gone to court
    • Hi Guys.    In 2016 I had a PDL with The Money Shop.   Due to financial difficulty I stopped paying it in January 2017.   Recently out of the blue I started receiving emails from CRS about the debt. They were duly ignored.   Within them was an email about sending me a Letter Before Claim (they didn't) as well as a couple of repeated emails about the implications of a CCJ. They have my address and I haven't moved since the debt was accrued.    A couple of days ago I received a letter from AJJB Law being very disappointed in me for not replying to CRS and telling me that their client is entitled to possibly pursue proceeding without further action.   Usually I would send an IRL claim to InstantCashLoans, but with them in the hands of Administrators that is no longer possible.   Also worth noting that on my credit file the debt is marked as owned by ICL - Trading as TheMoneyShop. This has been marked as 'Delinquent' every month since Jan 2017. There is no default registered.   So, whilst I am kind of sure that I'm still safely in the 'ignore these chancers' category, I was wondering if anyone had any advice on if I should perhaps tackle this in a different way?   Also, if the debt on my credit file is just marked as delinquent when will it fall off, if ever? 
    • These letters relate to very historic  collection/recovery "service failures" concerning current accounts, credit cards and loans   I have not had an account or debt with HSBC since 2008 My gut feeling is that it maybe connected to the use of their fake inhouse  collectors  Payment Sevices (PSB), Metropolitan and DG Solicitory but I will know more when they reply to my letter demanding details
    • Short update.Received an acknowledgement letter from PRA re SAR request. They say the will respond to my request by December 17th 2020.
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hi there i currently have a mcol claim against hsbc which is coming close to the 28 days they need to enter a defence ( i know they will leave it till the last minute)! Has anyone got contact details for their in house solicitiors or people who are dealing with these claims i.e phone numbers, email addresses, fax numbers, postal addresses, was gonna give it a shot at settling quickly for a reduced amount instead of them dragging it out

 

thanks

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DG Solicitors

12 Calthorpe Road

Edgbaston

Birmingham

B15 1QZ

 

Rachel Tomlinson 0121 455 2701 racheltomlinson@hsbc.com

Debbie Daubney 0121 455 2111 debbiedaubney@hsbc.com

Kate Eaves 0121 455 2196 kateeaves@hsbc.com

Alan Burden 0121 455 2206 alanburden@hsbc.com

 

Fax; 0121 455 2660

 

bh, have you sent them a breakdown of charges because they never make an offer without first asking for a breakdown - that's why we advise sending them once you receive your acknowledgment.

 

unless you are really needing the money - why settle for less at this point - you are only a couple of weeks from your money -

your choice of course. have they offered any at all at an earlier point?

you'll find several letters on the site of peeps willing to settle for less, but we don't advise it unless personal circumstances make it necessary.

get back if we can be of help as to what comes next as it has recently changed somewhat.

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  • 4 weeks later...

hi i have a court date/ pre trial review date now. I guess its the standard procedure they will wait until the ,last minute then settle so little point me contacting them at moment? do u think it is worthwile me emailing a breakdown of the charges to them as they had a copy when i wrote the inital letters but nothing since.

 

Thanks

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Send Dg a letter every 10 days with a breakdown of your charges. There are some tempates for the nudging letters on this thread

New---after 28 Days - Maybe No Aq!!!!!!! use them or play around with the wording to suit yourself.

By writing every 10 days you are keeping your file to hand when they dig it out to add your letters. Every 10 days as any more could be seen as harrasment.

Send recorded delivery so you have proof they received them.:)

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and this one may be helpful:

No AQ - Straight to PRE TRIAL REVIEW (multipage.gif1 2 3 4 5 ... Last Page)

oyster11

 

definitely write to dg - follow the guides on post one of both my aq threads in my signature.

one freaky put above and the other - both have ideas for letters in post 1

 

it's important to keep going with this, you aren't far off an offer -

take a look at that one i've put above

oyster wrote that one - it was the first we'd seen with that course of action

and see how that one ran.

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  • 2 weeks later...

HI ALL

 

Benn trying to get hold of a rachel tomlinson for a few days now as got a court date soon and am trying to get my claim settled but depsite numerous phone calls and emails i havent got through to her. does anyone have any other contact details as the ones listed on here all redirect me to her

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I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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I have also had no lusk in getting them to answer the phone or respond to E mails. They just dont bother. However you could google HSBC to try and find more contacts.

 

3 threads merged please stick to 1.

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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I called them yesterday (my first try) to ask them whether they had received my breakdown of charges. I left a voicemail message for Kate Eaves using them number written on the acknowledgement of service (but that actually belonged to Rachel). Anyway - Shocker!! I received a voicemail message in response only about 3 hours later which is far more than I expected.

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  • 1 month later...

CONGRATULATIONS

 

Another win for the good guy’s

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Welcome to the Consumer Forums

Free advice and support to to solve your consumer problems.

You will soon discover what a friendly place this is and get lots of hints about standing up to consumer bullies or dealing with other consumer rights.

 

Which guide to the Sale Of Goods Act

 

New advice guide explains credit card rights

 

Help the CAG!!

Make a donation

 

ARE YOU A VICTIM OF COWBOY BUILDERS?

 

Has your RBS account been transferred to Santander?

 

Forum rules. Please read these before posting

 

PLEASE CHECK OUT THE CAG LIBRARY!! IT HAS LOADS OF USEFUL STUFF IN THERE. CLICK HERE

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Congratulations, please donate so we can help others.

 

I have merged your threads again! ;)

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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