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i have kept all my lloyds statements over the years and have only £165 of charges i would like to claim back, should i phone first or is this not effective? If i write a letter do i just it in to my local branch?:???: single mum on benefits needing much help!!:p

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Hi there, welcome to the site. I personally wouldn't reccomend phoning them. Never got me anywhere but that's up to you. Have you read http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-guide-reclaiming-bank-charges.html. This gives you info about the process. All the template letters you need are here http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

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I'd do lot's of reading when you have the time. You'll feel more confident about the whole process if you do. Anything you can't find, just ask. Lots of helpfull and friendly people around on this site

Good luck

Trev

Barclays - 2 Accounts - WON

Capital 1 - WON with CI

LTSB - WON

LTSB pre 6 years - N1 for non compliance filed

Barclays pre 6 years - Prelim sent

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I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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thankyou so much guys, i have written my letter and will hand it in tomorrow, who do i ask it be given to...and should i talk to someone about it there and then? get back to me, thanks xx

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I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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  • 2 weeks later...

i have just recieved a letter this morning stating that theyre sorry to hear my complaint and it will take them up to 4 weeks to complete their enquiries and attached a letter "voicing your concerns", so what is my plan of action from here?

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i have just recieved a letter this morning stating that theyre sorry to hear my complaint and it will take them up to 4 weeks to complete their enquiries and attached a letter "voicing your concerns", so what is my plan of action from here?:confused:

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Hi

Make sure you have given them 14 days from when you sent your last letter, then send the Letter Before Action:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

Good luck, let us know how you get on.

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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