Just had a fight with Penny Berryman.

[embo]

Rang her direct line number as have tried to get through on the number on the letter we got in reply to the request for bank statements (08453004431)

but has been engaged for about 2 weeks.

And have tried the other numbers given on this site, but had no luck (no answer, or engaged tone)

 

She DEMANDED to know where i got her direct line number from, and i wasnt sure if i could tell her or not, so i said from a friend. She said she needs to know who gave me the number as she is going to contact them.

 

Basically we received a letter saying the statements are now ready and we just need to tell them which branch to send them to - we have written to them to tell them which branch (no reply) we have been into the branch - who dont know any thing about it.

 

She said she cannot help at all, and it is nothing to do with her.

But i wouldnt let her off the phone.

She then told me it's unfortunate i cannot get through on any of the tlephone numbers - but tough t1ttys!

 

In the end she just said send an email to this address

 

[email protected]

 

which will probably be another dead end...

 

sorry for posting, just wanted a rant, as she was patronising with a capital P.

 

Any way Onwards and upwards!