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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wingnutta vs NatWest**WON**


wingnutta
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Hi all, i am just preparing my LBA, my first question (didnt take long :roll: ) - i have two accounts with Natwest, my step account and my first reserve account. I have 3 charges on my first reserve account - can i group this in with my step account?.. ie.. on LBA put account numberS etc... is this ok to do???

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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Welcome to the Nasty West forum. Nattie our Nat West staff member will be able to answer about the different accounts. He normally logs in around tea time

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html#post436526

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Thanks for the advice parkvale, after a bit of searching i found my answer. My claim total is only £1092 so if i am right as long as they are in my name (which they are - not joint), and the total is under 5k i can group them. I have seperated the charges sheet but only one prelim letter. Being sent today - the 14 day countdown begins!:)

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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  • 2 weeks later...

ok, its been 14 days and not even a reply! - I sent my letter to customer relations in borethemwood - is that the correct one? Do i now go ahead and send my LBA even though a reply has not come?? :confused:

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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  • 2 weeks later...

Hey everyone, on weds it will be 14 days since i sent my LBA. As yet i have still not heard anything from NatWest, not even the standard acknowledgement that everyone else seems to be getting :( . With the news that there is going to be a formal enquiry into this, are the banks holding fire till they get the result??? If i carry on though, surely they cant ignore me forever - can they????? Just a bit weary about the next step now.

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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thankyou very much - seems very straightforward as long as you stick to the guidelines eh. :) Would it just be my nearest county court that i file at?? Heres hoping that a nice cheque drops on my doorstep on tues! ;) .. Thanks again, will keep you posted.

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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Guest NATTIE

Just be aware wingnutta, that you may get a response from Customer Relations Unit Borehamwood after you have filed your claim, it is common.

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ok, so what happens if they do?? If they offer the full amount do i just stop the court claim?? And can i claim the fees back that i may have already laid out???

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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can i just ask a quick question peeps - on weds the 14 days expires after LBA, is it worth giving them a telephone call? I have all records of when they signed for letters etc.. but could it help?? - If so, does anyone know a number i can call them on. Thanks all in advance! :D

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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It was more to get an acknowledgement that they are dealing with it really, but i will follow the advice. Thanks again n sorry to be a pain with daft questions. Appreciate the help!

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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Ok, i am about to file my MCOL (cant get to court as i am on night shift - should be in bed!! :( ) - How much should i put for reasonable costs incurred??

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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ok, i have a query about the section 69 bit. One thread says to just put total interest and then continuing till judgement, whereas the one on mcol says to state first and last days of charges??.. which one do i put?? - is last day of charge the claim day or the date of the last charge that was made against me?.. bit stuck but leaving claiming till tomorro now - too tired. :o

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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ok, sorry for late posting of this but i have just completed 8 nights shifts! :( . I have received my notice of issue from the court (have sent claim number to a moderator - cant seem to find the thread though where my claim details are entered?). I digress, i have just received an email from natwest cust relations unit saying the usual sorry so late, big volumes.. blah blah blah. Lady states they have 56 days to respond from when letter received on 12 apr, however from reading other threads i know this is not the case as i have stated the deadlines and thats what i go by. Should i reply to her with my claim number though or just leave it and wait for any reply from cobbetts etc???

After the recent farce of a bank victory to a degree, i am going over my court bundle with a fine toothcomb! Is there anywhere i can get a copy of my t&c from 200 or should i not need them?? Again, thanks for your help all in advance. :)

Prelim sent 10 April - Nothing received :rolleyes:

LBA sent 24th April - Nothing received :rolleyes:

Issued Court Claim 10th May - Pending :rolleyes:

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Hi

 

I would think that now you've actually filed and got a claim number etc then it wouldn't do any harm to reply and tell them so, might nudge them into a crawl, but I'm not an expert...you need Fendy or Hedgey or Parkvale to confirm.

 

I'm in the same position with T & C as you, would like to put one in court bundle but not sure if its essential, but I suppose the more info the better and after reading about the Lloyds case yesterday we must all be smack on when it comes to our bundles.

 

Wendy

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wouldnt you be able to get a copy of the T&Cs from any branch?

BOS - Prelim letter del 19/5/06 LBA del. no response - filed 12/06

Clydesdale Financial Services - Gave them their chances off to court we go!

HSBC - Watch out I'm coming after you next!

 

If you like anything I say click the scales!

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Hi there Wingnutta. No need to jump the gun yet. Just wait for the notice of acknowledgement from Cobblers (through court of course). No need for court bundles yet........... it might not even get to that. Just wait for:

 

a) The Notice of Acknowledgement from Cobblers, stating if they are going to defend or not.

 

b) then wait for defence from Cobblers, but you only need take notice of the one received from Court, not from Cobblers direct.

 

c) when you receive either of above, DONT PANIC. Just pop back on here, let us all know what it says, and we can advise you again from there.

 

Ignore the letter from Natwest. No need to even respond to it now your claim is underway. Only deal with Cobblers and courts now, ignore Nutwest.

 

No point me posting everything thats gonna happen from here, lets cross each bridge together as they happen, it stays fresh in your mind that way. But firstly and lastly, whatever you do, do not panic. Everything has an answer, and theyre all found on here from us peepies who want to help. Were right behind you and will still be here when you need to come back with more questions needing answers, so chill, deep breath and now learn the patience and waiting game. Thats it really. All the best. Fendy xxxxx

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