ADVICE NEEDED no statements from cap one!!!

[aloofy]

My account with cap one was closed over a year ago. I sent my SAR back in Jan, i didn't send it recorded. They did however cash the cheque on 26th jan. I never received my statements so i send a lba reegarding the sar recorded delivery on 3 march giving them 7days to send statements. still nothing. What should I do now? does anyone have a phone number or email address i can use?

[kashie]

You are in the same position as myself,

 

read this see if this helps?

 

Have a good read here: Data Protection Act - Non-Compliance - Template Letters

[aloofy]

I had already read these threads and others before I sent my non compliance letter. I have just written another letter to their complaints dept hoping to get a response as I don't want to go down the court order route if I can help it. If I don't here within a week I think that I will begin a claim with estimated figures.!

[kashie]

Sorry, but I cant help here, I have been trying to find out what to put in the particulars of claims section to request the statements through the courts myself.

 

I feel we must be in exactly the same situation as I too have already sent out the letters for no complience of statements.

 

Should you find out PLEASE let me know.

 

Thanks

[rory32]

Hi,

You should find the info you need here (if your in England)

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6971-data-protection-act-non.html

 

If you need help in filling it in/particulars of claim CAB may be able to help.

 

It looks like I'll soon be doing this in Scotland for Capital One/MoreThan/GE Money but still haven't got round to find out the particulars of how to do this as there are different forms, etc.

 

Hope this helps.......Rory

[kashie]

Thanks rory32 much appreiciated, but as you see both myself and aloofy are from wales. Would this make any difference???

[rory32]

Hi,

Correct me if I'm wrong but don't English and Welsh legal systems operate in the same way?

[rory32]

Hi,

did a bit of googling on this and the procedure in Wales is exactly the same as in England.

[kashie]

Thanks loads rory, will be filling in an N1 in the next few minutes to proceed with this.

[rory32]

No probs.

Don't forget to report them to Trading Standards, The Office of Fair Trading, The Information Commissioners Office, The Financial Ombudsman and The Financial Services Authority for non compliance if you want to as it just makes Cap Ones life that little more unpleasant.