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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Speedy V IF refund of Charges offered


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Help please,

 

IF have offered to refund charges in full but only as a credit to the account as there is still a debit balance on the account.

 

My feeling is the charges were unlawfully taken, it is my money.

The debt on the account was purchases and cash advances plus interest, plus charges and interest on charges. They should refund the money to me. Reduce the balance by the corresponding amount, if I choose then to repay additional debt with the money that is up to me.

 

Am I correct, can I go to court with this or as they have offered the full amount of charges, excluding interest what next ?

 

thanks:?

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Help please,

 

IF have offered to refund charges in full but only as a credit to the account as there is still a debit balance on the account.

 

My feeling is the charges were unlawfully taken, it is my money.

The debt on the account was purchases and cash advances plus interest, plus charges and interest on charges. They should refund the money to me. Reduce the balance by the corresponding amount, if I choose then to repay additional debt with the money that is up to me.

 

Am I correct, can I go to court with this or as they have offered the full amount of charges, excluding interest what next ?

 

thanks:?

 

Hi Speedy, just want to understand, did you send LBA, got no joy and then filed with the courts????:-?

If you filed with court, at this stage you would have submitted your Calc sheet , but this time you would/should have included the interest at 8%, if this is what you have done so far then the bank should settle the full amount as per your Calc sheet, unlawful charges, interest and court fee...... If they are only offerring to cover the orginal charges this is not full settlement.......... that's assuming that you got to the court stage.:rolleyes:

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I sent SAR no response, phoned and sent 7 day letter they said thier mistake, no quibbles offered full refund of charges, not gone to LBA on charges, however did file in court for breach of DPA

 

Well thats great news, lets hope that we manage to keep it nice and simple ........ doubt it though, Just a thought, you sait you filed to the court for none compliance of DPA, are you still going through with this now or not? :???: also did you have to pay any court fees for this action? and if so can you get this money back if you pull out now?

Just trying to understand how it all works so that I can be ready in advance:-D

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waiting for phonecall from solicitors from IF as I work abroad and am going on Sunday, Allocation Quetionaire for breach of DPA has to be filed by 19th so I have told them I am filing tomorrow unless they call back today.

 

I really do not care about money on this one, to file was only £30, it is a principle now that they are abusing the system to stop people getting hold of statements to claim back money that has been unlawfully removed from the account. The fact that I got my statements after 55 days and having to file for the breach is indicative of that.

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  • 3 weeks later...

Update.

 

Now received in writing offer to settle DPA breach and I have accepted with a letter saying I will contact the court to terminate the court action when the cheque has been received, I am not getting caught by the old cheque is in the post trick. On the court front we are at the management conference stage so I am sure they are looking not to attend that hence the offer. I have decided to accept the offer of the refund of charges to my account, I have 11 other cases going on !

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