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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
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    • thank you you mean you got a notice of discontinuance? dx  
    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
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Claiming beyond 6 yrs - important new information!!!


BankFodder
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NatWest

Data Protection Act Letter - 06/08/2006

Statements rec'd 14/9/2006

Preliminary Letter sent - 27/9/06

LBA - 18/10/06

Claim with Court - 31/10/2006

Got until 14/11/06 to acknowledge.

7/11/06 Received ltr offering full settlement minus

interest + court costs

12/11/06 - Rejection sent

17/11/6006 - Natwest Acknowledged

4/12/06 - Rec'd Natwest Def (Cobbetts)

5/1206 - Rec'd partial offer (Cobbetts)

THE WOOLWICH

Data Protection Act Letter - 06/08/2006

List of charges rec'd - 04/9/2006

Prelimary Letter sent - 06/09/2006

Response - 'fully investigating' - 11/09/2006

Claim with Court - 20/10/06

Acknowledged - 20/10/2006

Defence by 17/11/2006

AQ to be returned - 11/12/2006

Court Date - 14/02/2007

**SETTLED IN FULL**

CAPITAL ONE

**SETTLED IN FULL** 3/11/06

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my claim against LloydsTSB doe include about £100 worth of "statute barred charges,

It is in court tomrrow and I am advised by Setcari Clarke & Mitchell today that they have instructed counsell.

 

It should be interesting

 

J

You may think that but . . ......

____________________________________

Total repaid to date £1947.58

 

Lloyds Currrent a/c £745.27

Moneyclaim filed 17th June

Defence and AQ 25th July. Case struck out 11 Aug

reinstated and hearing 15th Jan 2007

 

Lloyds loan a/c D A request expired 19th June

Proceedings under S7 Data Protection Act issued 29th June defence and counterclaim 27 July

Hearing Jan 3 2007

Listed final hearing April 2007-

Judge declared an interest and disqualified himself

new date to be set

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Good luck with tomorrow, crusty git.

 

May the force be with you??!!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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I am going to write to Abbey today requesting old statements. Presumably I will change the wording on the SAR requesting statements back to 1993 (for example) and in the same letter requesting certificate of destruction if they cannot conform to this request? Does that sound right?

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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hello to the Consumer Action Group, what a great site.

 

Why cant the banks just pay everything they owe.. This should be made compulsory as everything they have done is illegal.

 

If only it was that easy - it would be like Tescos and sainsbury donating all their clubcard and nectar points that aren't used to charity. What isn't claimed is money in their pockets!!!!!!

Welcome Maggie...

 

 

I am going to write to Abbey today requesting old statements. Presumably I will change the wording on the SAR requesting statements back to 1993 (for example) and in the same letter requesting certificate of destruction if they cannot conform to this request? Does that sound right?

Or any other method of destruction - yes that should be fine.

Good luck standing!!!!!!

 

Perseus

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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Would NatWest still hold records back to 1992 on closed accounts? Can we do anything for years prior to 1992 I have closed business account opened 1980 closed 1999 which I know we paid thousands in charges.

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Hi all, i am at the claim stage (sent my LBA off 2 weeks ago tomorrow)

am I able to add the moneys from before the 6 years cut-off point, or is it too late for me at this stage? I have been using the complex spreadsheet, it has the space at the top to enter the charges from before the 6 year period... can this count towards the final total now, or must I stick with the 6 years bit?

Any advice'd be greatly appreciated. MsBanana :D

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Bankfodder - this is excellent reading!! Can I be cheeky enough to give you details of a claim I have going thru with Co-op at the mo.

Basically, I closed my account with them 2005. It was not until December 2006 that I was made aware that Bank charges are unlawful and can be claimed back. Now my position - I wanted to go back the last 6 years I held my account - 1999!

However, they stated that due to the 6 year limitation, I could only go back to 2001 - 6 years from the date I contacted them!

What would you advise - I have reserached and am aware of Sec 32 and the Latent Damages Act, 1986 etc.

In their reply they quoted ..... The statement you make referring to Latent Damages Act 1986 does not refer to default charges but to goods which have been purchased. Therefore, is not applicable in this case. As previously advised charges are only refunded for a 6 year period, as agreed by the Office of Fair Trading and the Financial Ombudsman Services.

Thanks for your continued support etc

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Would NatWest still hold records back to 1992 on closed accounts? Can we do anything for years prior to 1992 I have closed business account opened 1980 closed 1999 which I know we paid thousands in charges.

 

shouldn't make any difference if the account is closed. If you can only get statements back to 92 I wouldn't have thought there's anything you can do about earlier charges.

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Hi all, i am at the claim stage (sent my LBA off 2 weeks ago tomorrow)

am I able to add the moneys from before the 6 years cut-off point, or is it too late for me at this stage? I have been using the complex spreadsheet, it has the space at the top to enter the charges from before the 6 year period... can this count towards the final total now, or must I stick with the 6 years bit?

Any advice'd be greatly appreciated. MsBanana :D

 

Send a revised LBA, pointing out that you are now adding in older charges. Don't use the estimate of previous charges box at the top of the spreadsheet -this only affects the overdraft interest reclaimable column - input details of all the charges separately as you have done for the 6 year charges.

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Bankfodder - this is excellent reading!! Can I be cheeky enough to give you details of a claim I have going thru with Co-op at the mo.

Basically, I closed my account with them 2005. It was not until December 2006 that I was made aware that Bank charges are unlawful and can be claimed back. Now my position - I wanted to go back the last 6 years I held my account - 1999!

However, they stated that due to the 6 year limitation, I could only go back to 2001 - 6 years from the date I contacted them!

What would you advise - I have reserached and am aware of Sec 32 and the Latent Damages Act, 1986 etc.

In their reply they quoted ..... The statement you make referring to Latent Damages Act 1986 does not refer to default charges but to goods which have been purchased. Therefore, is not applicable in this case. As previously advised charges are only refunded for a 6 year period, as agreed by the Office of Fair Trading and the Financial Ombudsman Services.

Thanks for your continued support etc

 

Go back as far as the statements you have. They would say that you can only claim back to 2001 because they are trying to get out of paying you more! Trouble is - do you have the statements? Haven't heard yet how far back Co-op is issuing statements, but I do know that Co-op credit card are able to provide them back to 1997.

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To one and all a very big thank you for this information and all the hard work you have put in. I have had very rude and negative feed back from NatWest and HFC. However Barclays opened a business account and claimed £500 as the fee for setting up. This changed to £1000 taken from the account. They denied the agreed £500 fee but repaid as a good will gesture £500 of the £1000. When I asked for a breakdown of the cost involved in the setting up of the account, I suddely got a further goodwill gesture of £500 repaid, Its amazing when you push them they backdown. I am now chasing NatWest for old Businness account charges. Again thanks to one and aLL

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HELP NEEDED

 

 

Hi, I am about to send a letter to the bank, its a combined lba and offer rejection

I have just noticed that you can claim for more than 6 years now and dont know what to do because of the stage i am at. If i send my lba now then after 14 days i will be starting court proceedings and this wont be enough time to get the extra years charges breakdown from the bank,so i will not be able to include that in my court papers.

 

I have been offered £1770 out of £2425 requested, was going to accept as a partial payment but this has stumped me as i want to wring thier necks as they do to us.

 

I wonder if i should proceed with the claim for the £2425 as i was and start over for the rest (beyond 6 years) but this will give me a lot more work to do , ie two sets of court papers, or offest my claim and do it all at once which means waiting for probably 40 days for further statments to claim all i can.

 

I am a bit dubious about this as sooner or later some kind of cap will be put on things

 

What should i do

 

Thanks

 

Delphi

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although zootscoot, its potentially harder to claim only +6 year charges because there is the risk the judge will strike out the claim without hearing the charges issue.

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