Abbey are messing around!

[dandylion]

Hi, after successfully claiming my bank charges back from Halifax I have been helping my husband claim his from Abbey. He sent his DPA letter and has received lists of transactions in and out of his account but no charges are shown and he certainly has had quite a few. What they have sent are not reprints of statement but just long lists of transactions, has any one else had this and what should we do?

 

Any help appreciated as Halifax sent reprints of statements showing everything and I havent come across this before

 

Dandylion

[Guest louis wu]

Hello,

 

I recieved about 4 different 'variations' of statements, but on all of them the charges were clearly stated, they just took a bit more reading.

 

In the list of transactions you should look for the abbreviation chg.

 

If there are no abbreviations/explanations as to what the transactions are, then in my opinion they have failed to supply the necessary info as requested by your sar's reuest.

 

Have another look at the paperwork they have sent, and maybe have a go at describing what it is you've got.

 

Regards

 

Louis

[dandylion]

Thanks, will get the other half to go through them again or let me see them, we are not together so he may not want me to see what he spends his money on, If he wants my help he will have to though.

 

Dandylion