Jump to content


1st letter from woolwich - a little confused!


buttercup79
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5306 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi there :)

I recently completed my claim to HSBC and have now decided to try The Woolwich. I have sent them my first letter on 25th march asking for my last 6 years statements enclosing a cheque for 10 pound.

 

I received a response on 27th March, returning my cheque and basically saying thanks for the letter, sorry to hear about the dissatisfaction received with the service..... and carry on to say "we have taken responsibility for fully investigating the issues you have raised, and we aim to resolve matters by 26th April".

 

However I am a little confused as all I asked for was a copy of my bank statements??? Is this a standard letter and what should I expect by 26th April?

 

Thanks in advance

Buttercup79

Link to post
Share on other sites

Hi Buttercup

 

Yes, the returned cheque and the standard blurb letter you describe are all par for the course. Woolwich seems to be giving themselves a calendar month from the date of the letter received to the quoted date of 'sorting' it all out. What it means, is they aim to get your list of charges to you by then. They won't send actual statements, just a list; the list is good enough to calculate your unlawful charges though it doesn't include any interest you've been charges as a direct consequence of the charges.

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...