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    • Hello, I need some advice / help regarding a dispute I have with Sofology. Not another one I hear you cry! We bought a sofa from Sofology after seeing one in their showroom and falling in love with it. The sofa is less than 4 months old. We complained about the quality of the sofa: excessive wrinkling of leather insufficient padding improperly installed They sent a technician round who met with my partner who was mentally unwell at the time. Shortly after she was admitted to a mental health hospital for treatment but is safely back at home now. She was dealing with Sofology, but I have taken over as she is currently not able to cope with this and many other day to day tasks. Some photos below: [img]https://i.imgur.com/9JQVv9A.jpg[/img] [img]https://i.imgur.com/sn8h7cn.jpg[/img] [img]https://i.imgur.com/sn8h7cn.jpg[/img] [img]https://i.imgur.com/sn8h7cn.jpg[/img]   Sofology closed the case after their visit stating their technician found nothing wrong with the sofa. I wrote to Sofology asking them to reopen the case and provided various photographs. An extract from my email: I am not content with the response from your technician. The sofa was delivered in July this year. It is less than 4 months old. I understand leather is a natural material and stretches over time but, the stretching the sofa has suffered is excessive given it’s age. Our sofa is not as firm as the one we saw in your Cambridge showroom and the condition of the leather (it’s tightness) is also worse, despite presumably many people sitting on the showroom sofa to test it. I would go so far as to suggest ours is made to lesser standards, with looser fitting leather and less/softer padding. It is worth noting that these issues are localised to the two seater segment of the corner sofa. The corner section and single seater return are not affected in this way. This demonstrates that the problems are not prevalent across the entire sofa, and that the manufacture of the two seater section is of a lesser standard. I trust the information above is enough for you to reopen the case and send another technician for a second opinion? Their response to this appeared to by some standard wording about this is normal; you need to sit on different seats and rotate the seat cushions blah blah. If they had bothered to look at my case in detail, they would have seen the cushions are fixed. I've just written back to Sofology with a stronger tone informing them they have not adequately addressed my concerns. That the sofa they have supplied is of unsatisfactory quality. It is of lesser quality than the sample sofa we viewed in their Cambridge Showroom. That they must re-open the case and that these issues remain raised within 6 months of receiving the goods.   I feel like this is just the beginning of a long uphill battle. Any advice would be greatly appreciated.   With best wishes,    
    • Hello Kyosanto   Yes - Not planning on speaking to them ever again!! From now on, everything will be in writing as you and dx have advised. I have indeed sent a SAR to Moneybarn.   I terms of the car - I jumped in with 2 legs and and at the time I was able to afford the car. I would like to keep it, continue on making payments and clear arrears.    Thanks for your assistance. 
    • Thanks for answering my post - much appreciated   dx -  I have sent a SAR to Moneybarn.   The letter I got was from DWF Law LLP stating they represent Moneybarn.   The agreement is 60 months. First payment was made in June 2020. To date I have made 12 payments between June 2020 to Oct 2021. (Sorry I am dyslexic and my maths isn't good enough to calculate 1/3☹️   Noted - I will not communicate with Moneybarn / dwf verbally.    Apart from the SAR, shouldn't I be applying for a Time Order?   Regards LH2021            
    • I've amended your particulars of claim to remove some detail. If you are happy then issue it immediately. I think their letter effectively acknowledges your letter of claim and that the protocol has been complied with and that they waive their rights on this point. Who signed their letter to you?
    • Is this ok for the particulars of claim?   I also sent the letter of claim by email yesterday and got this response today: I apologise if this is a stupid question, but does this mean I can proceed on MCOL immediately? I have read many of the Hermes stories on this site but do not remember seeing a case where Hermes rejected the letter of claim so quickly.
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posted my request to my branch in scotland:

21st february request sent for statements,


8th march cheque cashed for the stat.fee


17th march acknowledgment of my request from leeds (charges section).


13 april 07 received leeter from leeds charges section...they r unable 2 meet the 40 day deadline as given in data protection act

Is it the date from their acknowledgement, the date cheque cashed or the date the initial letter would have reached the branch, or the date it would have reached the charges unit in leeds that the 40 day deadline that applies?

please help

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Is it the date from their acknowledgement, the date cheque cashed or the date the initial letter would have reached the branch, or the date it would have reached the charges unit in leeds that the 40 day deadline that applies?

please help

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Is it the date from their acknowledgement, the date cheque cashed or the date the initial letter would have reached the branch, or the date it would have reached the charges unit in leeds that the 40 day deadline that applies?

please help


From the standard letter that I recieved from the clydesdale, it's 40 days from the receipt of payment. I believe, actually, that it should be from the date of receipt of the query (since I used to work for a quango, and that's what the rules for them were).

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Hi angelicanna


Got your email about what you need to do, and moved your recent posts to the right forum and started your own thread. I hope that is all OK.


The 40 days is from receipt of payment.


Ian has given you some good advice and you might like to look at this link too.




There is a lot of info on Clydesdale in this forum, so I hope you find it useful.


Love the avatar by the way.;)


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The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.


Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007



Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hello Angeliccana,


The banks are very busy at the moment and generally you find that your statements arrive literally on day 38 to 40 but it is becoming apparent that they are now falling behind by several days.


You can compain if you want to, but ive discovered that all the delays I face from the bank, has allowed me more time to find out more information. So there delay will equel More PAY for me!

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