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Lloyds TSB


MrsMopp
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Hey everyone, I'm new to this site and thought I'd say hi and take the opportunity to ask for advice.

 

I sent a letter off to the bank (Lloyds TSB) on 27th March 07 and have received my reply today. The letter slightly waffles on about how the bank is a business etc etc and how we should contact them if we're going to go over our limit. This is what they have said:

 

"The office of fair trading has published new guidelines on credit card default charges. We're still talking it through with them, but the important point is tht the guidelines are about 'default' charges that people pay when they break an agreement with us. This does not apply to your charges as these were for dealing with your request to got over your agreed overdraft limit. They are not default charges because you haven't broken your agreement. They are our prices for the service we provide in these situations."

 

I don't understand! We didn't request to go over the agreed limit and the breakdown of charges they sent has O/Draft Excess Fee and Unpaid D/D. Can I not claim these?

 

Any help would be appreciated.

:razz: Mrs Mop :razz:

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